Lucy Bolton

MSc Occupational Psychology, BSc Psychology

Assistant Professor
School of Social Sciences
Lucy Bolton


Lucy Bolton is Programme Coordinator for MSc Business Psychology at Heriot-Watt University, Dubai. She lectures on various courses on the MSc in Business Psychology including coaching psychology, social and organisational change, diversity and research methods.

In addition to these, she teaches qualitative research methods and generational diversity at undergraduate level. Lucy also supervises MSc dissertations on various topics related to business psychology and coaching in the workplace.


Lucy is very passionate about the field of business psychology and coaching having been involved in committees and conference organisation in the past as well as delivering a number of public workshops and careers talks on the area. Besides working, Lucy enjoys keeping fit and travelling the world.


Lucy's research interests are in the areas of generational differences in the workplace, in particular the younger generations' ('Generation Y') socialisation into organisations, their work values and career orientations. Lucy has also conducted research in the areas of change management, workspace design, socio-technical systems, job design, employability and knowledge management, working with a number of global organisations including, Rolls-Royce, Bentley Motors, Marks and Spencer, the National Health Service (NHS), REED-NCFE, and the UK Government Office of Science.

Lucy has presented her research over the years at a number of international conferences including, the British Psychological Society's Division of Occupational Psychology (DOP), European Association of Work and Organizational Psychology (EAWOP), Applied Human Factors and Ergonomics (AHFE), and the Academy of Management (AOM).

Lucy is a chartered psychologist and a trained occupational test user (OTU) (ability and personality) with the British Psychological Society, being certified in Trait, TEIQue and NEO-PI-R.


Vucic, M. & Bolton, L.E. (2019). Turning Ideas into Actions! How Research on Identity, Psychological Resources, and Leadership Support Can Inform Career Coaching. Coaching: An International Journal of Theory, Research and Practice – Published online 15 March 2019. DOI: 10.1080/17521882.2019.1594327

Clegg, C. W., Robinson, M. A., Davis, M. C., Bolton, L. E., Pieniazek, R. L., & McKay, A. (2017). Applying organizational psychology as a design science: A method for predicting malfunctions in socio-technical systems (PreMiSTS). Design Science, 3.

Hughes, H. P., Clegg, C. W., Bolton, L. E., & Machon, L. C. (2017). Systems scenarios: A tool for facilitating the socio-technical design of work systems. Ergonomics, 60(10), 1319-1335. **Selected by the Editors to receive the 2018 Liberty Mutual Award**

Beaumont, L.C., Bolton, L.E., McKay, A., & Hughes, H.P.N. (2014). Rethinking service design: a socio-technical approach to the development of business models. In: Schaefer, D. ed. Product Development in the Socio-sphere: Game Changing Paradigms for 21st Century Breakthrough Product Development and Innovation. Springer International: Switzerland. DOI: 10.1007/978-3-310-07404-7_5

Clegg, C.W., Bolton, L.E., Offutt, R., & Davis, M. (November 2014). Work design for ‘compassionate care’. In: OPIPP Public Policy Project: How to change the culture of the NHS. British Psychological Society Publication.

Ridgway, K., Clegg, C. W., Williams, D. J., Hourd, P., Robinson, M., Bolton, L., Cichomska, K., & Baldwin, J. (2013). The factory of the future. Report for the Government Office for Science.