Student Service Centre


Student Service Centre offers services to all students (enrolled and graduates). Students can contact the centre for academic, finance, visa or accommodation queries.

Services and contact details
Department Services provided Contact details

Student Services

  • Academic enquiries (exams, graduation, etc.)
  • Student record amendment (programme transfer, extend study duration, reassessment, etc)
  • KHDA attestations
  • Letters/transcripts
  • Support with enrolment and course registration
  • Student ID cards


  • Tuition fee payment (cash, cheque, credit card)
  • Other additional fee payment (cash, cheque, credit card)
  • Payment plans


  • Visa documents submission and collection
  • Visa letters
  • Passport & Emirates ID collection

Where to find us

Student Service Centre is located on the first floor of the Heriot Watt Dubai Campus, Knowledge Park.

Operating hours:

  • Monday – Friday          9:30am - 7pm (Visa closes at 5pm)
  • Saturday                      9:30am - 5pm (Visa closed)
  • Sunday                        Closed 

Ramadan operating hours:

  • Monday – Friday       9:30am - 7pm (Visa closes at 5pm)
  • Saturday                   9:30am - 3pm (Visa closed)
  • Sunday                     Closed 

Key information

Contact us

+971 4 571 7000