Student Service Centre

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Student Service Centre offers services to all students (enrolled and graduates). Students can contact the centre for academic, finance, visa or accommodation queries.

Student Services

  • Academic enquiries (exams, graduation, etc.)
  • Student record amendment (programme transfer, extend study duration, reassessment, etc)
  • KHDA attestations
  • Letters/transcripts
  • Support with enrolment and course registration
  • Student ID cards
  • Current students: log an enquiry ‘’AskHWU”​​​​​​​
  • Alumni/graduates/third party: student-services-dubai@hw.ac.uk
  • Phone: +971 4 571 7000 ext 6

Finance

  • Tuition fee payment (cash, cheque, credit card)
  • Other additional fee payment (cash, cheque, credit card)
  • Payment plans
  • Email:                           dubai-finance@hw.ac.uk
  • Phone: +971 4 571 7000 ext 4

Visa

  • Visa documents submission and collection
  • Visa letters
  • Passport & Emirates ID collection
  • Email:                           dubaivisa@hw.ac.uk
  • Phone: +971 4 571 7000 ext 3

Where to find us

Student Service Centre is located on the first floor of the Heriot Watt Dubai Campus, Knowledge Park.

Operating hours:

  • Monday – Friday           9:30am – 7pm (Visa closes at 5pm)
  • Saturday & Sunday       9:30am – 5pm (Visa closed)

Key information

Contact us

Phone
+971 4 571 7000
Email
student-services-dubai@hw.ac.uk