Student Service Centre

ssc IMAGE

Student Service Centre offers services to all students (enrolled and graduates). Students can contact the centre for academic, finance, visa or accommodation queries.

Services and contact details
Department Services provided Contact details
Student Services Academic enquiries (exams, graduation, etc.)
Student record amendment (programme transfer, extend study duration, reassessment, etc)
KHDA attestations
Letters/transcripts
Support with enrolment and course registration
Student ID cards
Current students: log an enquiry 'AskHWU'
Alumni/graduates/third party: student-services-dubai@hw.ac.uk
Phone: +971 4 571 7000 ext 6
Finance Tuition fee payment (cash and credit card)
Other additional fee payment (cash and credit card)
Payment plans
Current students: log an enquiry ‘’AskHWU”
Alumni/graduates/third party and Inactive: Finance-services-dubai@hw.ac.uk
Phone: +971 4 571 7000 ext 4
Visa Visa documents submission and collection
Visa letters
Passport & Emirates ID collection
Email: dubaivisa@hw.ac.uk
Phone: +971 4 571 7000 ext 3

Where to find us

Student Service Centre is located on the first floor of the Heriot-Watt Dubai Campus, Knowledge Park.

Operating hours

  • Monday to Friday: 09:30 - 17:00 
  • Saturday and Sunday: Student Service Centre Closed. 

Ramadan Operating hours

  • Monday – Friday: 09:30 - 19:00 (Finance closes at 17:00, Visa closes at 14:00)
  • Saturday and Sunday: Closed

Key information

Contact us

Phone
+971 4 571 7000
Email
student-services-dubai@hw.ac.uk