Student Service Centre

Student Service Centre offers services to all students (enrolled and graduates). Students can contact the centre for academic, finance, visa or accommodation queries.

Services and contact details
Department	Services provided	Contact details
Student Services	Academic enquiries (exams, graduation, etc.) Student record amendment (programme transfer, extend study duration, reassessment, etc) KHDA attestations Letters/transcripts Support with enrolment and course registration Student ID cards	Current students: log an enquiry ‘’AskHWU” Alumni/graduates/third party: student-services-dubai@hw.ac.uk Phone: +971 4 571 7000 ext 6
Finance	Tuition fee payment (cash, cheque, credit card) Other additional fee payment (cash, cheque, credit card) Payment plans	Email: dubai-finance@hw.ac.uk Phone: +971 4 571 7000 ext 4
Visa	Visa documents submission and collection Visa letters Passport & Emirates ID collection	Email: dubaivisa@hw.ac.uk Phone: +971 4 571 7000 ext 3

Where to find us

Student Service Centre is located on the first floor of the Heriot Watt Dubai Campus, Knowledge Park.

Operating hours:

Monday – Friday 9:30am - 7pm (Visa closes at 5pm)
Saturday 9:30am - 5pm (Visa closed)
Sunday Closed

Ramadan operating hours:

Monday – Friday 9:30am - 7pm (Visa closes at 5pm)
Saturday 9:30am - 3pm (Visa closed)
Sunday Closed

Key information

Contact us

Phone: +971 4 571 7000
Email: student-services-dubai@hw.ac.uk