Who we are

The counselling team includes seven trained and accredited counsellors, a mental health adviser, and a student support assistant. We are all trained professionals who are accredited by the British Association for Counselling and Psychotherapy, or the Nursing and Midwifery Council. As such we work within professional codes of practice, and adhere to the ethical guidelines of our professional body.

We often have counsellors on training placements within the service, and you can tell us who you prefer to work with.

How we can help

If you are facing difficulties and are unsure how to deal with them, or are struggling to cope with any aspect of your life, you could find that talking things over with a professionally qualified counsellor can help.

We are trained to be non-judgmental, reflective, and respectful of individual differences. Counsellors do not give advice, but help you to explore your situation, and your options, so that you can think about how you want to proceed.

We are able to offer a clear space for you to consider the challenges that you are facing. There are no limits to what is considered to be an appropriate issue, but in some circumstances we can help you to access other more specific services, if that would be helpful.

We try to offer a flexible and timely service so that you can be seen when you most need our support. We deliver one-to-one meetings either online through MS Teams, or on campus where local restrictions allow. Support includes drop-in, assessment, mental health, and counselling sessions. We also provide a range of self-care resources, therapeutic groups and wellbeing activities.

If you have a complaint

We strive to deliver the best possible service and want to know if there is anything we can improve on.
You can make a complaint through Carol Murray, Head of Student Wellbeing Services, at C.J.Murray@hw.ac.uk, or through the University complaints process by contacting complaints@hw.ac.uk.