What if other issues affected my performance?

If there is something beyond your control which has been impacting your studies, you may find it useful to speak to one of the following: 

Mitigating Circumstances 

Your Personal Tutor or Student Advisor can support you if you need to apply for Mitigating Circumstances. Mitigating Circumstances can be taken into account if you believe your assessment results will be, or were impacted by your circumstances and will not be an accurate representation of your abilities. Please make sure you apply by the relevant deadline 

Academic Appeals 

An Academic Appeal is a formal request by a student for the review of a decision made by the University on their progression, assessment or academic award. There are valid and invalid grounds for an appeal. Appeals made on the basis of academic judgment (for example, thinking that your work deserves a higher grade) or not being aware of published procedures are not grounds for an appeal. If you are thinking of making an appeal you are advised to check you have valid reasons and to seek advice from the Advice Hub. 

Disability 

If you have a disability or think you might have a disability, you can contact the Disability Services by emailing disability@hw.ac.uk. They can support you by putting reasonable adjustments in place. 
 

How do I speak to someone about my options? 

If you are on the Edinburgh campus, you may find the following drop-ins useful: 

  • Student Success Advisors: 12-1pm, Monday-Friday, Student Wellbeing Centre, Hugh Nisbet Building (studentsuccess@hw.ac.uk)
  • Counselling: 2-3pm, Monday-Friday, Student Wellbeing Centre, Hugh Nisbet Building (studentcounselling@hw.ac.uk)
  • Disability Services: 11am-12pm, Mondays, Wednesdays & Fridays, Student Wellbeing Centre, Hugh Nisbet Building (disability@hw.ac.uk)
  • Student Union Advice Hub: 10am-4pm, Monday-Friday, opposite the Student Shop, Hugh Nisbet Building (advice.hub@hw.ac.uk)

If you are on the Scottish Borders Campus, you may find the following drop-ins useful: 

  • Student Wellbeing Services: 1-3pm, Mondays & Thursdays, Student Support Centre (3rd floor High Mill) 

If you are on the Dubai Campus, you may find the following useful: 

  • Student Success Advisors: Contact studentsuccessdubai@hw.ac.uk to book a 1-to-1 meeting (Support with MC & TSS applications, Academic Appeals, etc.)
  • Counselling: 2-3pm, Wednesday & Thursday, Wellbeing Room 1.06, 1st floor (dubaiwellbeing@hw.ac.uk)
  • Determination Drop-in: 2-3pm, Tuesday, Wellbeing Room 1.06, 1st floor (dubai.determination@hw.ac.uk)
  • Effective Learning Advisor: Appointments offered for academic skills support (a.noble@hw.ac.uk)
    (Please note that during Ramadan, the drop-in timings for these services differ)

If you are on the Malaysia Campus, you may find the following useful: 

  • Student Success Advisors: Drop-in 2-4pm, Monday & Thursday, Student Life, East Wing Ground Floor (studentsuccessmy@hw.ac.uk)
  • Counselling and Disability support: Support with adjusting to study, managing mental health, and specific learning needs (counsellinganddisability@hw.ac.uk)
  • Effective Learning Services: Contact s.galimpin@hw.ac.uk for academic reading and writing support & s.shahwan@hw.ac.uk for citing and referencing guidance.
     

Thinking of Leaving


Many students think about leaving university at some stage during their studies. If anything is bothering you or you are thinking about leaving, please contact the Thinking of leaving service at thinkingofleaving@hw.ac.uk or attend a Student Success Advisor drop-in (see details above). There may be other options available to you such as additional support, a Temporary Suspension of Studies or transferring to another programme. We can help ensure that you have all the information and support you need to make the decision that is right for you.