The email service used by students and new HW staff is Microsoft Office 365.
Existing staff are being moved over to Office 365 during 2015 (you will be contacted when you are due to be moved). Staff not yet on Office 365 should continue to use Outlook Webmail to access their email over the Internet.
The information on this web page is for the Microsoft Office 365 service.
Microsoft Office 365 is a suite of collaboration tools that includes the Exchange hosted email service. The feature-rich email system includes:
|Large mailbox quota||25 GB for each user|
|Available on mobile devices||Access calendar entries and contacts, as well as email|
|Search e-mail||Save your favourite email searches and reuse them|
|Calendar functions||Share calendars with other Office 365 users|
|Anti-spam message filtering||Integrated anti-spam tools|
|99.9% uptime||Reliable assurance that you'll be able to reach your email from anywhere, whenever you need it|
On/off campus access
|Student/staff Email||Go to https://outlook.com/owa/hw.ac.uk|
|On Edinburgh campus||You will get direct access|
|Off Edinburgh campus||You must enter your HWU login and password
Use your HWU short username and password to login to Office 365 (the same login details that you use for Vision, the university desktop PCs and eduroam).
Remember to include @hw.ac.uk (email@example.com)
|On- and off- Scottish Borders Campus||Use your University email address (firstname.lastname@example.org) and University password to login to Office 365
NB Please do not use the username and password required for the Campus desktop PCs/Macs.
To set-up your mobile device to access your email you can use the mobile phone setup wizard or follow the operating system specific setup instructions
Phones currently (August 2015) listed on the operating system specific setup instructions are:
- Apple (iOS)
- Nokia (Symbian)
- Windows Mobile 6.5
- Windows Phone
- Windows RT with Windows 8 Mail
- Windows RT with Outlook 2010 or 2013
If your phone isn't listed on the operating system specific setup instructions follow the instructions at set up email on other internet-capable phones and tablets.
To identify your Office 365 server name (for POP, IMAP and SMTP access)
- Sign in to the Office 365 web client https://outlook.com/owa/hw.ac.uk
- Click Settings in the top right
- Select Options
- Select Account at the top of the left hand menu
- Select POP and IMAP from the menu on the left (under Mail>Accounts)
- Take a note of the data required to complete the setup actions on your device
Reporting suspicious messages
We have several security measures in place to prevent you receiving spam, phishing emails, emails containing viruses etc.
Despite this a small percentage of potentially harmful messages do occasionally get through.
If you receive a message that you are suspicious of, do not reply to it, and do not open any attachments it has or follow any links within it Please forward the message to:
We can then take action to block further messages (and any attempted responses).
Spam is usually defined as unsolicited electronic mail sent in bulk.
To the receiver, it usually seems like junk e-mail, the equivalent of junk surface mail and unsolicited phone marketing calls. Spam is usually no more than a nuisance, but some people find it distressing, especially if the content is offensive.
From the sender's point-of-view, it's a form of bulk mail, often to a list gathered from subscribers to discussion groups or collected by 'robots' traversing web pages. It is used by companies that specialise in creating e-mail distribution lists.
Spam cannot always be identified by its content. This is because some apparently unsolicited e-mail is, in fact, e-mail people agreed to receive when they registered with a site and checked a box agreeing to receive postings about particular products or interests.
Never reply to suspected spam messages as you are confirming the validity of your email address and will only receive further spam as a result!
A virus is a computer program which has been written to perform a malicious act such as disrupting a computer or sending spam.
Viruses can be passed from one computer to another through email, via a USB pen or other form of removable storage, or from downloads from some Internet sites.
Email messages often contain file attachments i.e. Word documents, Excel spreadsheets or Adobe PDF files and these can carry viruses. Information Services provide anti-virus software on both the Exchange email system and on the desktop PCs which we manage and we protect our systems from most viruses most of the time.
However new viruses are developed all the time and anti-virus suppliers are always playing catch up when it comes to updating their software to protect against these new viruses - so it is difficult to keep everyone 100% safe all of the time.
Staff and students should be vigilant and be wary of email attachments from sources that you do not recognise or expect a file from. You should also be careful about where you download anything from.
An email (not a reply to the message you are suspicious of) or a phone call may be all that is needed to check it out.
When you leave HWU
Your @hw.ac.uk email is only valid when you are an active student or member of staff at Heriot Watt.
It is your responsibility to transfer any information you wish to keep out of your mailbox at the end of your studies or employment.
If you have a lot of information you could use a desktop version of Outlook to create a standalone .PST file (export file). The .PST file can be opened in Outlook even if you don't have an Office 365 mailbox. See Archiving mail for info.