Answers to some frequently asked questions about student accommodation options at our Edinburgh campus.

When should I apply?

Only if you have accepted an unconditional offer, you can apply on-line from 09.00 on 06 April 2020.

Please check that your offer status has been updated to Unconditional on UCAS and that you have firmly accepted this offer on UCAS. However, if you have a conditional offer, you will need to wait until the offer becomes unconditional (you have met the conditions/passed your exams).

What is the accommodation guarantee?

As long as you apply before the closing date, you are guaranteed one offer of accommodation on or off campus

When will I receive my offer of accommodation?

Once you have applied, we will email you to confirm that we have received your application. If you don’t receive this, please email halls@hw.ac.uk to let us know.

We will process your application and aim to email you an offer and aim to issue you an offer within 10 working days. If you are an A-level student we aim to email your contract at least 7 days before the start date of the contract.

Accepting or declining offer of accommodation

You must accept the contract within 7 days of the date of your offer email. If you do not accept the offer it will not be valid and may be cancelled.

You can accept or decline your offer online by following the instructions in your offer email. Your contract is not valid until you have accepted your offer online.

We can only make one offer of accommodation. If the applicant chooses to decline the room offered to them their application shall be placed on the waiting list and another offer of accommodation will only be made subject to availability.

Advance Rent Payment – payment options

You are required to pay a 4-week advance rent payment within 7 days of receiving your offer of acceptance. This payment is deducted from your accommodation invoice once you have arrived.

No further payments for your accommodation are required until you have arrived on campus and fully enrolled.

Where will I live? Who will I live with?

You will be asked to select your first and second room preference and we try our best to offer you these.  However, in some cases this is not possible if the room type is fully booked. Inevitably, some room types are more popular than others.

Please ensure any additional Information to support your allocation (e.g. male/female only living spaces, quieter area, higher floor etc) is noted on your application.

Any preferences, including if you are coming with a friend(s) and wish to live alongside them, should be requested in the notes section of your application. We will try to accommodate these requests where possible.

Can I leave for the holidays? (Contract length)

Once you receive your offer of accommodation and the terms and conditions, you will be advised to read those carefully. The accommodation contract is still valid up until the end date of your contract. The room is yours until the end date regardless any holiday plans; you do not need to remove your valuables when leaving for holidays, Christmas etc.

What do I need to bring?

Please visit Watt-Living for advice. Or contact accommodation office on halls@hw.ac.uk

Can my friends or family stay with me?

If you want to have a guest overnight, you must get the permission from Residences Life team. Guests are only permitted to stay a couple of nights a week. You are responsible for your guests which means you can be given discipline penalty for your guest(s). Please email reslife@hw.ac.uk to formally request your family member or friend to stay.

What is included in the rent?

The rent includes:

  • internet connection (100MB as standard)
  • heating
  • power
  • assisted clean of kitchen and public areas only, which means you are expected to maintain cleaning standards in your own room.
  • Basic room contents insurance is included with your on campus accommodation and is provided by Endsleigh. Enter in your policy number HH1074 to check your policy details.
  • Laundries located on campus are operated on cashless system: you need to purchase a card for a one-off payment of £2.00 and then register/top-up the card online at www.circuit.co.uk. The costs are £2.60 per wash and £1.40 per dry.
Health and safety / Support services

There are extensive, experienced professional support services to offer advice and guidance. We have a Residence Life team to support you during your stay in University accommodation. Our advisors from Student Wellbeing services offer range of advice, from difficulties with settling in, your studies to counselling and disability support.

Parking, storage, pets, deliveries, bikes


The contract states that residents are not allowed to keep cars/vehicles overnight at Heriot-Watt University's Edinburgh Campus parking. If you have any further concerns regarding parking, please contact our Estates service:  L.A.Turner@hw.ac.uk


You have a storage space in your bedroom. There are no additional storage facilities available in Heriot-Watt University's Edinburgh Campus. Should you require storage, as an option, we recommend Big Yellow Self Storage Edinburgh or Flexistore.


There are no pets allowed in residences nor academic buildings.


Deliveries work the same way as it would when you live at home. The address is on your contract and you need to be 'home' i.e. in your room, to get your delivery. There are Amazon lockers in the Student Union. We only handle Royal Mail parcels; there are collection points on campus from where you can pick up your parcels. You will be asked to provide your parcel slip and matriculation card as forms of identification.


You are not allowed to place nor store either bicycles or any other similar possessions in the Property, stairs, or shared areas of the Building as they represent a hazard in the event of a fire. There are bike sheds near all residences and across the campus with securing points – however, use a good padlock as the campus is open (we recommend Kryptonite bike lock) –Safeguarding provides free bikes marking that allows you to register your bike.

Thinking of leaving your accommodation

If you are thinking about leaving the University, please visit our leaving acccomodation advice page.