Student appeals, student conduct and University complaints

Student appeals

What is a student academic appeal?

An academic appeal is a formal request from a student asking the University to review a decision relating to progression, assessment or academic awards.

Before you submit an appeal

Before you submit an appeal, please be sure to read the Student Academic Policy and Procedures.

Please note the appeal process cannot be used to challenge academic judgement. You cannot submit an appeal because you believe you should have been awarded a better mark. Robust mechanisms exist within the University to ensure that marking standards are fair and appropriate.

If you are not sure why you received a particular outcome or mark, you should contact your personal tutor, supervisor, or other relevant member of staff to discuss the issue and see if it can be clarified or resolved without using formal appeal procedures.

Student discipline

As a student of the University you are required at all times to behave in accordance with the University's Ordinances, Regulations, policies, procedures and rules.

The University has procedures in place for dealing with unacceptable behaviour. The procedures provide a rigorous, fair, transparent and consistent process for investigation and consideration of cases of alleged misconduct and for imposing penalties where appropriate.

Complaints

The University is committed to providing an excellent educational experience and high-quality services for our students and service users of the University. Anyone who receives, requests or is directly affected by the services of the University can make a complaint to us.

Complaints Handling Procedure

We have a duty to provide an effective system for handling complaints, and our Complaints Handling Procedure (CHP) allows complainants to raise matters of concern without fear of being disadvantaged or victimised and in the knowledge that their privacy and confidentiality will be respected.

Our CHP reflects the University's commitment to valuing complaints and using information from them to help us improve our services. It seeks to resolve dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of complaints so that, where appropriate, we can make evidence-based decisions on the facts of the case.

Read more about the University Complaints Handling Procedures