Contact us

Support for services provided by the Global Information Services directorate

For other services within the university, including Admissions, please see the Contact page.

For all IS enquiries, issues, problems or support requests, please log a ticket on our self-service portal.

log a ticket

This will allow you to log, track and update your requests for support across all of our services and our global campuses. Our team will ensure your request is allocated to the best team within IS for a quick resolution to your issue or to provide the information you need. If you are unable to access the self-service portal, please contact us via the IS enquiry form

Contact details per campus for specific enquiries
Campus Contact information

Library, Level 2

+971 4 5717000 (ext.5)
+971 52 194 9157


Cameron Smail Library; Learning Commons 1, Hugh Nisbet Building; GRID Building; Allen McTernan Building - see Campus Map

+44 (0)131 451 3577 (Library Service Desk)
+44 (0)131 451 4045 (IS Help Desk)

Heriot-Watt Online students

+44 (0)131 451 3577
+44 (0)131 451 4045


West Wing, Library Level 2

+603 8894 3640


+44 (0) 1856 850605
+44 (0)131 451 4045

Scottish Borders

Scottish Borders Campus library

+44 (0)1896 892185