Contact us

Support for services provided by the Global Information Services directorate

For other services within the university, including Admissions, please see the Contact page.

For all IS enquiries, issues, problems or support requests, please log a ticket on our self-service portal.

This will allow you to log, track and update your requests for support across all of our services and our global campuses. Our team will ensure your request is allocated to the best team within IS for a quick resolution to your issue or to provide the information you need. If you are unable to access the self-service portal, please contact us via the IS enquiry form

Contact details per campus for specific enquiries

Dubai

Edinburgh

Cameron Smail Library, Learning Commons 1 (Hugh Nisbet Building), GRID Building and Allen McTernan Building

Heriot-Watt Online students

Malaysia

Orkney

Scottish Borders