The Residence Life (ResLife) coordinator leads a team of three ResLife assistants and 10 experienced live-in wardens. They are a friendly first point of contact who are here to help ease the transition into campus life.
The team also host a busy calendar of events, creating an inclusive and welcoming community on campus. We encourage all residents to come along to our events as they are a great opportunity to meet your wardens and form new friendships with fellow resident students.
How ResLife can help you
The Residence Life Hub is a welcoming environment where all resident students can find support for any challenges they may be facing. The friendly team can offer practical information, emotional support and signpost to relevant university services.
ResLife are here to help students who:
- are having difficulty settling in to halls or university life
- are facing conflicts with their flatmates, for example over cleanliness or noise
- require further support from the wellbeing or disability teams
- require support for mental health
- have any questions regarding campus life.
They are also the team to contact if they:
- are locked out of their flat or room
- need to report maintenance issues.
All our events are shared on Facebook, Instagram and Twitter (@HWUReslife).
During our opening hours (8am - 11pm), you can come to the Residence Life Hub in Christina Miller West and we will let you in. Alternatively, contact SafeGuarding Services on 0131 451 3500 using the red phone in the corridor, or through the SafeZone App. They will then contact us to come and give you access.
When we are closed, please contact SafeGuarding and they will grant access.
Please note, if you are locked out four times, you will be charged £50. This will happen after every four times you are locked out.
Where do I collect Royal Mail parcel deliveries?
All Royal Mail parcels and mail requiring a signature will come to the parcel room next to the ResLife Hub. Please wait until you have an email from us confirming it has arrived then follow the instructions on the email to collect.
Who do I contact if my shower drain is blocked?
Please email us (firstname.lastname@example.org) with your room number and a summary of the problem, and we will report this to the maintenance team to attend to.
How do I report a maintenance issue?
There is QR code in your kitchen to log and report non-emergency maintenance. General repairs are carried out by our Estates department after issues are logged on our system. For any out of hours emergencies please contact Safeguarding (lack of power, securing rooms, leaks).
What do I do if I can't connect to the WiFi?
Our internet is provided by Glide. We have information leaflets available in the Hub with how to join the student network, or you can contact Glide by phone on 0333 123 0115, email at email@example.com or tweet @GlideStuHelp.
How does the laundry work?
Each hall has a laundry room with instructions posted up on how to buy a laundry card and top it up, and how to use the app. If you need any help, please come to the ResLife Hub and we will assist. To report any technical issues please contact Circuit on https://www.circuit.co.uk/contact-us/report-a-fault/