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How student feedback shapes your journey at Heriot-Watt Online

A man and woman are seated at a table, engaged with a laptop in front of them, discussing or collaborating on a project.

Finding your student voice

At Heriot-Watt Online, we believe education is more than just learning – it's about being part of a connected, collaborative community where every voice matters. By sharing your thoughts, you help shape a student experience that inspires, supports and evolves with you.

You said: We need more proactive support throughout our student journey.

We did: Launched our Student Success pilot.

This was designed to provide you with support at every stage of your studies.

  • Student Success Coaches now offer personalised guidance in areas like orientation, study skills, self-efficacy, time management, and assessment preparation.
  • Dedicated onboarding support includes welcome calls and tutorial videos to help you navigate our Virtual Learning Environment (VLE).

You said: We want more opportunities to enhance employability skills.

We did: Partnered with Coursera Career Academy to offer additional industry-recognised courses at no additional cost.

Through our collaboration with Coursera, Edinburgh Business School students now have access to:

  • Over 500 industry courses, projects, and Professional Certificates across 33 growing career paths, helping you develop in-demand skills.
  • Micro-credentials from top global companies, including Google, IBM, Salesforce, Tableau, AWS, and Microsoft, designed to be completed in 4–12 weeks and valued by employers.
  • Through our MBA programme hub, we also offer industry engagement through a lecture and discussions series, as well as soft skills development sessions.

You said: We’d like more networking opportunities.

We did: Created a LinkedIn networking group and launched our MBA Programme Hub.

To help you build professional connections and engage with peers, we introduced:

  • An Online EBS Student Network group where students can connect professionally and participate in discussions facilitated by Student Success Coaches.
  • An MBA LinkedIn networking group - a space for MBA students, faculty and alumni to connect and enrich their programme experience.
  • The MBA Programme Hub, a dedicated space for industry news, professional development opportunities, and peer networking, featuring insights from Bryan Rodgers, Global MBA Programme Director.

You said: The onboarding process could be clearer.

We did: Enhanced support and communication during onboarding.

To make your transition smoother, we’ve introduced:

  • Personalised welcome calls and emails for all EBS online students in the Student Success Coach pilot, providing guidance and outlining available support in your first week.
  • Expanded onboarding resources, including tutorial videos and webinars, to help you navigate the Virtual Learning Environment (VLE) with confidence from day one.

You said: We need more resources to support online studying.

We did: Introduced a series of webinars and resources to support your studies.

To ensure you have all the study support you need these resources were provided through our Student Success Coaches covering topics including:

  • Assessment preparation
  • Time management
  • Overcoming procrastination
  • Academic reading and writing

Have your say:

There are many great ways for your voice to be heard at Heriot-Watt Online:

  • The Postgraduate Taught Experience Survey (PTES) helps us improve the postgraduate student experience. By taking part, you’re shaping the future of Heriot-Watt Online. The PTES survey is open now – don’t miss your chance to have your say.
  • VLE forums: Share your thoughts in the Virtual Learning Environment (VLE) forums to help us enhance your courses and improve the learning experience for all students.
  • Course experience survey: Completing your end-of-course survey helps shape our curriculum and enhances the learning experience for you and future students.
  • Graduate feedback survey: Already graduated? Fill out our graduate feedback survey and let us know how you found your experience – your insights help us continue to improve.
  • Share your story: We’d love to hear about your journey with Heriot-Watt Online. If you're interested in sharing a testimonial, please fill out our student feedback form.