Dr Claire F. Lindsay

Associate Professor in Supply Chain


I am an Associate Professor of Supply Chain within Edinburgh Business School and I teach Supply Chain, Operations and Procurement courses at MSc level. My research focuses on the public sector and predominately in healthcare operations and supply chains. My interests are on contemporary issues affecting operations and supply chain so this includes improvement initiatives such as Lean, sustainability in supply chains and the impact of procurement on the Scottish economy. 

In researching these areas, I analyse existing processes and decision-making, as well as roles held by people, to understand the implications of policy initiatives and the potential for improvement.  I take a cross-disciplinary approach. This means I move beyond operations and supply chain management and include sociology, psychology and healthcare theories to help explain what is happening in reality. This allows me to make recommendations for practice as to how we can improve healthcare operations and supply chains to ensure quality, resilience and sustainability.

I have worked on projects involving the National Health Service and Scottish Courts and Tribunals to understand process variation and improvement initiatives. At a supply chain level, I am currently working with National Services Scotland to understand the economic impact of procurement in Scotland.

Areas of interest

  • Lean, Healthcare, Supply Chain, Public Sector, Sustainability, Professions


2010-2016 – PhD in Operations Management, Edinburgh Napier University

2011-2012 – Postgraduate Certificate in Teaching and Learning in Higher Education, Edinburgh Napier University

2008-2010 – MSc Distinction in Supply Chain and Operations Management, University of Strathclyde

1996-2000 – MA (Hons). History, University of Glasgow


Before joining Heriot-Watt, I worked at Edinburgh Napier University as a Lecturer in Operations and Supply Chain Management where I taught on-campus in Edinburgh, across the UK, in Hong Kong and Singapore. 

I currently sit on the East of Scotland branch committee for Chartered Institute for Procurement and Supply (CIPS). I am also Chair of the Operations, Logistics and Supply Chain Management Special Interest Group for the British Academy of Management. 

Prior to moving into academia, I worked for Premier Foods/British Bakeries in a range of operational and supply chain roles.


LINDSAY CF & MUSIOL E. Best Developmental Paper (2018) for the Operations, Logistics and Supply Chain Track for: “Supply Chain Collaboration and Terror Attacks: The Case of Supply Chains”, At the British Academy of Management Conference, September 2018. 

LINDSAY CF. Highly Commended Development Paper (2019) for the Operations, Logistics and Supply Chain Track for:  “Procurement Processes Supporting Sustainability Practice: Legalities and Reverse Exchanges in Healthcare”, At the British Academy of Management Conference, September 2019. 8. 

LINDSAY, C.F and LEITE, H. Best Developmental Paper (2020) for the Operations, Logistics and Supply Chain Track for: “Social Dimensions of Lean: the Impact of Psychological Safety”, at British Academy of Management (BAM 2020) Conference in the Cloud.

Recent publications

View all publications on Research Portal External link