If you have difficulties with the secureW2 App, please try the following manual setup instructions:

Network name (SSID): The network name for the secure WiFi network is eduroam. This must be all lowercase.
WiFi authentication and encryption: The WiFi Network Authentication type is WPA2 Enterprise.
User authentication:
- The "EAP Authentication Type" or "Outer Authentication Protocol" is PEAP or PEAPv0.
- The "Authentication Method", "Authentication Protocol" or "Inner Authentication Protocol" is MS-CHAPv2.
- Your username is in the format abc2012@hw.ac.uk
- Your password should be the password you use to access Office 365.
- If asked for an "Outer Identity", "Anonymous Identity" or "Roaming Identity", leave it blank.
- If asked for a realm, leave it blank.
Server authentication: You should choose to Validate the Server Certificate.
Although you may be able to connect to the eduroam WiFi network without validating the server certificate, your connection will not be secure. You must ensure server certificate validation is enabled.

Disconnect from eduroam and reconnect.

Click Start > Control Panel, select Network and Internet and then click Network and Sharing Center.
Choose Manage wireless networks.
Select the existing eduroam profile and click Remove (and if necessary, OK).
Go back to Network and Sharing Center and choose Change adapter settings.
Right click Wireless Network Connection and click Connect/Disconnect.
Refresh the available networks and click Connect on eduroam.

Click the Wi-Fi icon toward the upper right of your screen in the menu bar.
Click Network Preferences > Advanced and click the Wi-Fi tab.
Select the eduroam network and click on the minus (-) button.
Press OK and Apply.
Retry connecting to eduroam.
If issues persist, go to Apple menu > System Preferences and check if there is a Profiles section there. If so, remove any eduroam profile inside it and retry connecting as above.

Launch the Settings app on your iPhone or iPad.
Tap on Wi-Fi.
Tap on the info button next to the eduroam network name.
Tap on Forget This Network.
Retry connecting to eduroam.
If issues persist, go to Settings > General > VPN & Profiles and remove any Heriot-Watt or eduroam profile and retry connecting to eduroam.

If you are using Autocomplete to enter the username then make sure that you remove the trailing space after @hw.ac.uk

If you are connected to eduroam and webpages will not load make sure the DNS settings are set to Automatic.

My services