How to get an appointment

Emergency support

Please be aware that the Counselling Service is not an emergency service. If you are experiencing a crisis or emergency and you have the SafeZone app, you can click the large, red 'emergency' button to get in contact with Safeguarding services if you are on-campus. If you are off-campus, this will put you through to your local emergency services. 

If you do not have the SafeZone app, you can contact emergency services by calling 999 or 112 from any phone.

Additionally, you can phone the following 24-hour helplines:

Refer to our information relating to crises and emergencies.

To make an enquiry:

  • Regarding counselling or support for yourself or someone you have a concern about, Log into myHWU and check the FAQs on the Wellbeing section of the Ask HWU tile. You can contact us by logging an enquiry against any of our Wellbeing FAQs. 
  • If you are not a registered student at Heriot-Watt University and you would like to enquire about support for someone you are concerned about, please email us

To make an appointment:

  • Go to the Book an Appointment tile on myHWU and select the half hour Wellbeing Assessment option that suits you best.
  • In the first instance you will be offered a 30 minute assessment appointment, where you can find out about a range of support options and may be placed on the counselling waiting list.
  • All information is held securely, and complies with the General Data Protection Regulation and BACP professional code.

See also

Other support and helplines