Emergency procedures and guidance

Please see the health and safety guidance leaflet for Dubai.

In the event of an emergency situation you should call for assistance by:

Contacting Safeguarding team by dialing +971 52 562 3467

The staff who answer are trained in dealing with emergency situations. You must stay calm at all times. Depending on the situation you will be asked a number of relevant questions, which will enable them to evaluate the situation and initiate the appropriate response.


If you find, or suspect that there is a fire, you should immediately raise the alarm by activating the nearest manual call point.

Do not attempt to fight the fire. Close doors in the immediate vicinity and follow the nearest escape route to the assembly point. Tell the Fire Marshall at the assembly point that you raised the alarm.

Emergency first aid

If a situation arises whereby someone is seriously injured or becomes ill you must treat this as an emergency. Use Safezone App to raise an alert or by dialing Safeguarding team number +971 52 562 3467.

Useful contacts

Emergency services numbers:

Police - 999
Fire (Civil Defence) - 998
Ambulance - 997

Key information

Dubai Health and Safety Services

+971 52 562 3467