IT Helpdesk

When contacting the Helpdesk, please provide as much information as possible to help us solve your problem e.g.

  • your PC or laptop number  (see the 'About my PC' icon or the sticker on the  PC/laptop)
  • a contact phone number
  • an alternative email address (if it is a problem with your HWU email)
  • the application you are using
  • what you were doing when the problem occurred
  • if there is there an error message please provide a screenshot if you can

Self Service

To log a request or fault and track your previous requests

Use Self Service

Can't use Self Service? Submit your enquiry on our webform.

Opening hours

Phone/Email/Visit Saturday & Sunday           0900 - 1700 hrs
Phone/Email/Visit Monday - Friday 0900 - 2200 hrs
Location Service Desk Allen McTernan building
Phone/Email/Visit Monday - Friday 0900 - 1700
Phone/Email/Visit Monday - Friday Please check local info
Phone/Email/Visit Monday - Friday Please check local info
Scottish Borders
Location Google Map  
Phone/Email/Visit Monday - Thursday 0845 - 1700 hrs
Phone/Email/Visit Friday 0845 - 1600 hrs

IT enquiry form

Key information