When contacting the Helpdesk, please provide as much information as possible to help us solve your problem e.g.
- your PC or laptop number e.g. HWPC0036 (see About my PC on your desktop or the sticker on the left side of your PC)
- a contact phone number
- an alternative email address (if it is a problem with your HWU email)
- the application you are using
- what you were doing when the problem occurred
- if there is there an error message please provide a screenshot if you can
Self Service
To log a request or fault and track your previous requests
Use Self Service
Can't use Self Service? Submit your enquiry on our webform.
Opening hours
Dubai
| Location |
|
|
| Phone/Email/Visit |
Saturday & Sunday |
0900 - 1700 hrs |
| Phone/Email/Visit |
Monday - Friday |
0900 - 2200 hrs |
Edinburgh
| Location |
Service Desk |
Cameron Smail Library |
| Phone/Email/Visit |
Monday - Friday |
0830 - 1800 hrs |
Scottish Borders
| Location |
Google Map |
|
| Phone/Email/Visit |
Monday - Thursday |
0845 - 1700 hrs |
| Phone/Email/Visit |
Friday |
0845 - 1600 hrs |