IT Helpdesk

When contacting the Helpdesk, please provide as much information as possible to help us solve your problem e.g.

  • your PC or laptop number e.g. HWPC0036 (see About my PC on your desktop or the sticker on the left side of your PC)
  • a contact phone number
  • an alternative email address (if it is a problem with your HWU email)
  • the application you are using
  • what you were doing when the problem occurred
  • if there is there an error message please provide a screenshot if you can

Self Service

To log a request or fault and track your previous requests

Use Self Service

Can't use Self Service? Submit your enquiry on our webform.

Opening hours

Phone/Email/Visit Sunday & Friday                 0900 - 1700 hrs
Phone/Email/Visit Monday - Thursday 0900 - 2200 hrs
Location Service Desk Cameron Smail Library
Phone/Email/Visit Monday - Friday 0830 - 1800 hrs
Phone/Email/Visit Monday - Friday Please check local info
Phone/Email/Visit Monday - Friday Please check local info
Scottish Borders
Location Google Map  
Phone/Email/Visit Monday - Thursday 0845 - 1700 hrs
Phone/Email/Visit Friday 0845 - 1600 hrs

Key information

IT Helpdesk