Insurance Claims: Malaysia Campus

Health Insurance claims

Please contact your local HR person to discuss Health Insurance Claims

Travel related medical claims

In case of a medical or travel emergency, please call the Zurich travel assistance helpdesk on +44 (0) 1489 868 888 and quote ‘Heriot-Watt University’ and the policy number contained within your Travel Handbook. This desk is manned 24/7, 365 days per year and provides medical assistance and security assistance.

In relation to medical claims, if it’s possible, please call the number prior to obtaining medical treatment to ensure that cover is in place and that treatment is approved. Obviously if it’s an emergency then the main priority will be to get treatment as soon as possible and a claim should be made as soon as practical afterwards.

Other travel emergencies

The travel assistance helpdesk should also be used if you have a travel emergency and require assistance (using the security option). Please note that the Safezone app can also be used to contact the Safeguarding team at Heriot-Watt Edinburgh campus who can provide advice and assistance in the event  of emergencies.

Non-emergency travel claims

The scope of coverage of travel insurance, associated excesses and exclusions is covered in great detail in the Travel Handbook which you will receive upon submission of your Travel Declaration.

Claims made can only be in respect of quantifiable additional costs which have been incurred and can be evidenced as a result of the claim being made (i.e. claims cannot be made for general 'inconvenience' or 'disruption'). Any items already reimbursed e.g. by airlines or hotels cannot be claimed for again.

In relation to all travel insurance claims, please quote the policy details which are contained within your Travel Handbook.

For non-emergency travel insurance claims, e.g. delayed travel or lost luggage, these claims should be made to Zurich directly by yourself either by calling +44 (0) 800 0260 184 or emailing a&

If you have any questions relating to the policy or need further assistance in making a claim, then please contact (note this email is manned during UK office hours only, and due to volume of queries you may not get an immediate response).

Other claims

If your claim is not covered here, please contact Assurance Services as soon as possible by email at setting out brief details of the potential claim and any amounts involved. We will be in touch with you to advise if there is the potential for a claim to be made and to progress the claim.