Efficient Warehouse Design and Operations

      Date: Please contact us for the next available course date
Venue: Heriot-Watt University   Cost: £650

This two day executive course is aimed at executives and managers responsible for warehousing operations and will accelerate your company towards more efficient logistics.


Logistics matters – any efficiency improvement goes straight to the bottom line and it defines a large component of service competitiveness.  As we move towards a more connected world, customers’ expectations are becoming more challenging – positioning logistics as a key differentiator.

Warehouses lie at the centre of all logistics activity – inefficient warehouse operations lead to overstocking, uncompetitive service levels, poor stock availability and most importantly disappointed customers.  In contrast, efficient warehouses secure cost competitiveness, services excellence, flexibility and customer satisfaction.

Companies with the most efficient logistics operations:

  • Constantly refresh warehouse design and operations skills
  • Optimise the facility design and operations
  • Learn from other sectors
  • Directors
  • General Managers
  • Operations Managers
  • Junior Managers with a career path to any of the above

Design principles

  • Activity Profiling
  • DILO tool
  • Equipment selection – equipment costs and labour implications
  • Minimising space requirements - Layout

Operational excellence

  • Planning and control
  • Receiving process design
  • Putaway principles and optimisation
  • Replenishment
  • Picking
  • Packing
  • Despatch
  • Returns

Integrating Design with Operations

  • Best Practice
  • Supplier conformance
  • Generating value from weights and dimensions
  • Team Briefs
  • Information:
    • Equipment: voice, virtual reality, RFID and RDT
    • Software: WMS, TMS, Slotting
  • Efficiency audit skills and toolkit
  • Design process : principles and tool kit
  • Resource planning: capability and tool kit
  • Excellence case studies for benchmarking

Course Leader

Dr Phil Greening


For all course content related enquiries please contact the Course Organiser, Dr Phil Greening: p.greening@hw.ac.uk

For all other enquiries please contact the Executive Education unit: cpd.soss@hw.ac.uk