Our FAQs are listed below. If you can't find the answer you're looking for, contact us at edu.liaison@hw.ac.uk.

I have registered my place on Eventbrite. What else do I need to book?

Nothing! All of the activities on the day are drop-in and unreserved. Please note however, that we will prioritise prospective students over family and other guests for any activities that become crowded.

How do I get to Heriot-Watt University's Edinburgh Campus?

Visit our Plan your journey page for more information.

Is it best to arrive at 10am exactly?

You can come and go as you please during the day, so you don't have to arrive ‘on-time' at 10am or stay until 4pm. Most visitors spend about 3-4 hours to take advantage of all the fantastic activities taking place throughout the day.
 
Typically, the event gets less busy in the afternoon, so if you are not a fan of crowds then feel free to schedule your visit for the later part of the day but we recommend arriving by around 2.30pm at the very latest.

Where do I go when I arrive?

Once you have arrived on campus, please make your way to our check-in marquee located outside the Main Entrance reception. 

What do I need to bring with me?

Enthusiasm and an enquiring mind! Also, your Eventbrite ticket (printed or downloaded). When you check-in we will provide you with an event programme and a bag to carry all the information you receive on the day.

I'd like to attend an academic or central information presentation. Where should I go?

Please check the activity schedules for Saturday 30 September or for Friday 27 October.  All presentations are offered on a drop-in basis so we recommend you arrive in sufficient time to secure a place. There will be Open Day helpers outside each of the presentation venues who will direct you in and out at the allotted times. 

Can I bring my family with me to a presentation or tour?

Yes, provided there are spaces available. Prospective students will be prioritised in the event that presentations or tours become too crowded.

I missed the scheduled academic presentation(s), who can I speak to?

There are Subject Stands located around the university with staff available to chat with you on an individual basis about any aspect of your chosen subject. Please check the event programme map for more details on where the subject stands are located.

I have a specific question about the support services available at Heriot-Watt. Who can I speak to?

In the Student Experience Zone located in the James Watt Centre, you will find a range of support service staff available to speak to on an individual basis.  Please check the event programme map for full details.

Will I be able to view the on campus accommodation?

Yes, you will be able to explore the three different categories of our student halls of residence throughout the day on a drop-in basis.  Please check the event programme map for location details.

Will I be able to talk to current students during the Open Day?

Absolutely! There will be plenty of our current students working as Ambassadors during the event who will be delighted to speak with you about their studies and experiences at Heriot-Watt. Speak to them at any point - they can be identified by their Student Ambassador t-shirts.

How easy is it to get around the campus on the day?

Our Edinburgh campus is 380 acres and although you will not be required to cover every inch, there is a lot to explore so it is wise to leave yourself sufficient time to see and do as much as possible.  There will be lots of signage and Open Day helpers located around the campus on the day to help you find your way.  We recommend that you allow at least 15 minutes to transfer between activities across the campus.

Since there is so much to see and do, a comfortable pair of shoes would be useful so you can explore our campus fully!

I'm lost! What should I do?

Don't panic! For directions or information just ask one of our Student Ambassadors who will be happy to assist you.  There will also be staffed Information Points for the day which will be listed in your event programme.

Is there somewhere to eat on campus?

There are lots of catering options on campus where you will be able to purchase something to eat or drink...go exploring! Please just ask our catering staff if you have any dietary requirements such as vegetarian, vegan, pescatarian, halal, gluten-free or lactose intolerant.

We also have several ATMs on the campus.

Toilets are available in buildings across the campus; ask an Open Day helper for the nearest location.

Is there Wi-Fi access?

Free Wi-Fi access will be available inside the James Watt Centre during your visit and details will be provided on arrival in your event programme.

Is Heriot-Watt University disability friendly?

Disability is not a barrier to studying at Heriot-Watt and enjoying every aspect of student life. Our campus is well equipped for students who have a disability or additional requirement. 

If you have access requirements or impaired mobility then please contact us at edu.liaison@hw.ac.uk in advance so that we have time to put any required support in place for you.  On arrival please make yourself known to a member of staff to ensure you get any assistance you require. 

Staff from our Disability Service will also be available to speak with in the James Watt Centre throughout the Open Day.

Accessible information can be made available in alternative formats if required. Please contact the Disability Service on 0131 451 3509 or email disability@hw.ac.uk.

Will there be any filming/photography taking place during the Open Day?

Most likely. A full copy of the University's image capture policy is available at the Information Points on the day.

What if I require first aid or there is an emergency?

Please contact a member of staff at the Information Points or any other member of staff for assistance. There is a Medical Centre on the Campus and trained First Aiders will be on hand.

We also have 24 hour security on campus who can be contacted in an emergency on 0131 451 3500 or by using the red phones located in buildings across the campus.

Please note that the campus will be open to traffic as usual during the Open Days. Large numbers of visitors mean that pavements in certain areas may become very crowded; please take care when crossing roads.

Can you store luggage for me during the Open Day?

We can store items of luggage securely at our Main Entrance Reception but please be aware that your luggage will be screened and checked prior to being accepted.  Space is also limited and will be allocated on a first come first served basis. Please note, you must collect luggage by 4pm – unfortunately we cannot store it overnight.

I cannot attend either Open Day date. Can I arrange to visit on a different day?

Yes you can. We would be very happy to arrange an individual visit for you on an alternative date. Please e-mail us at edu.liaison@hw.ac.uk.
 
Once you've applied, we'll also invite you to an Applicant Visit Day event.