Information Services supports the research, learning, teaching and administrative activities of students and staff across the University by providing effective and integrated IT, Audio Visual and Library services, either directly or through external partners.

Our Service Catalogue provides an overview of the services we provide, their offerings, their scope of use, associated costs and the funding models that finance them.

For ease of use we have grouped our services under three key business streams, these being

  • Learning and Teaching
  • Research
  • Administration and Operational

Under each business stream we have divided our services into service streams, with all services appearing under a stream having a common thread.

Under Development

Our Service Catalogue is currently in its early development stage with content being added and updated on a regular basis. As part of our service catalogue improvement process we greatly value our customers feedback on its layout, presentation and relevance of the information it contains and abilty to find the information required. We would therefore be grateful if you would pass on any comments regarding our catalogue to ithelp@hw.ac.uk with a subject header Service Catalogue.

To obtain further information on the services listed in this catalogue or to make an enquiry on how to obtain a service, please refer to the information detailed under “Request Process” within the service’s entry in this catalogue.

Enquiries regarding the operational performance of a service should be directed to our IT Helpdesk ithelp@hw.ac.uk  Telephone 0131 451 4045.

Learning and Teaching stream
  • Assessment Support services
  • Computer Management services
  • Email and Calendaring services
  • File Storage services
  • Internet Access Services
  • Presentation Support services
  • Printing, Photocopying and Scanning services
  • Remote Access services
  • Study Skills Development services
  • IT Skills Development services
  • Information Skills Development services
  • Space Management services
  • Study Collections and Digital Media Management services
  • Timetabling services
  • Virtual learning services
Research stream
  • Computer Management services
  • Email and Calendaring services
  • File Storage services
  • Internet Access Services
  • Information Skills Development services
  • IT Skills Development services
  • Printing, Photocopying and Scanning services
  • Publication and Research Data Management services
  • Remote Access services
  • Research Collections and Digital Media Management services
  • Web services
Administration and Operational stream
  • Computer Management services
  • Conference and Event Support services
  • File Storage services
  • Digital Media Management services
  • Email and Calendaring services
  • Hosted Client services
  • Helpdesk Management services
  • Internet Access services
  • IT Skills Development services
  • Printing, Photocopying and Scanning services
  • Remote Access services
  • Server Management services
  • Software Application Management services
  • Space Management services
  • Telephone communication services
  • Video Communication services
  • Web and Internet Management services