If you are travelling or planning to travel in the near future, please see our guidance in relation to Brexit
Travelling on University Business
Compliance with local laws and customs
All students and staff who are travelling from their home campus on University business (or mainly on University business) will need to complete a travel declaration in advance of booking their travel.
The only exception is where staff and students who are travelling within Scotland (if UK-campus-based), within the Emirate of Dubai (if, Dubai-campus-based), or within Putrajaya, Selangor or Kuala Lumpur (if Malaysia-campus-based), and whose trip does not involve an overnight stay, and where no ‘non-standard activities’ are being undertaken (see below), then a travel declaration is not necessary - only when all 3 of these criteria are met. If there is any doubt, a travel declaration form should be submitted.
The University uses completed travel declaration forms to identify if there are any staff or students in a particular location in the event e.g. of a security emergency, to identify anyone requiring assistance and to confirm their safety - so it is mandatory that travel declarations are completed and that information provided is accurate.
The travel declaration form should be completed at least 5 working days prior to booking travel. The Assurance Services team is required to check travel prior to booking, as there are certain countries and travel that are prohibited for University business and the team need to verify this is not applicable to each proposed trip before travel can be booked. In very extreme cases travel may be denied and if a travel declaration was not completed in advance of booking then it may not be possible to claim back these costs through the University’s insurance.
Note that due to the requirements of the University's travel insurance policy, it is a requirement that the University seek prior authorisation from its insurer prior to travel to a small number of higher risk countries where travel is permitted but consent must be given. It is very important that travel declarations are submitted with sufficient time for all checks to be made and consent to be obtained where necessary.
The travel declaration provides the University with details of trips for safety and security purposes, and confirms that students and staff will be covered by the University’s travel insurance policy. Depending on the destination and the type of activities which will be undertaken, the University may require a risk assessment to be completed and approved to confirm that all risks identified during a proposed trip will be managed to an acceptable level and will allow the University’s insurance policy to apply. The Travel Declaration form and process will provide guidance on this.
Do I need to tell the University when I am away and where I will be?
Yes. If you are travelling on Heriot-Watt business (e.g. to a placement) then it is mandatory that you complete a Travel Declaration form for your trip. This allows the University to verify that you are properly insured before you go, and it makes sure that we know where you are when you are away in case we need to get in touch with you. Note that due to the requirements of our new travel insurance policy, we are required to seek prior authorisation from our insurer, prior to travel, to a small number of higher risk countries where travel is permitted but consent must be given. It is very important that travel declarations are submitted with sufficient time for all checks to be made and consent to be obtained where necessary. You must also make sure you have downloaded the SafeZone app before you go.
In addition, you should make sure that your academic supervisor is aware of your trip, or if there are other localised processes within your School you should ensure that you follow these as instructed.
What does the University’s Travel Insurance Policy cover me for?
If you are travelling on Heriot-Watt business and your Travel Declaration has been approved, then you are covered by the University’s travel insurance policy. Full details can be found in the policy itself and you should make sure you take a copy with you when you travel, but the key points are below:
Generally if you have incurred additional costs because of travel delays or cancellations (which were not caused by you) then you may be able to make a claim for these costs*.
If you have property that is lost or stolen when you are travelling then you may be able to make a claim. If the property is stolen, you should notify the local police and get a crime reference number*.
Accidents / Medical emergencies
If you are in an accident or have a medical emergency when you are travelling then you will be able to access medical treatment (for most situations to a limit of cover*). Note that the University’s travel insurance policy is not full health insurance and will cover you generally to get emergency medical treatment to either resume your studies or return home. It will not cover any prior or ongoing non-emergency medical conditions that may require medical intervention to treat.
* Note that the University’s travel insurance policy does have restrictions and limits on its cover and you should check the detail, or ask for further information, if you think you might need to make a claim. All claims are at the discretion of the University’s travel insurer – Zurich Commercial whose decision is final on the merits of all claims.
If your placement is in the European Economic Area (EEA) or Switzerland, then you should ensure you apply for a free EHIC card before you travel. This card generally allows you to access healthcare equivalent to local citizens in the country you are in. The University’s travel insurance applies in any event, however EHIC will cover you for a wider range or treatments, so we recommend that you take this with you. Please note that depending on the outcome of BREXIT, there is a risk that EHIC cover may end in the future for UK citizens and if this applies to you, we recommend that you monitor the news and the University will also send out information to everyone travelling.
If your placement is to another Heriot-Watt Campus e.g. Dubai, Malaysia, then you will have access to student health cover whilst you are in country which is more comprehensive than the University’s travel insurance policy.
What am I not covered for by the University’s Travel Insurance Policy?
If you make any personal trips or take holidays whilst you are away, these are generally not covered by the University’s travel insurance cover and you should arrange to take our personal travel insurance for these trips.
In addition, if you undertake any risky activities (e.g. skiing, diving,), these are generally not covered and you will need to arrange for specific insurance to cover you when undertaking these activities.
How do I make a claim?
In case of a medical or travel emergency, please call the Zurich travel assistance helpdesk on +44 (0) 1489 868 888 and quote ‘Heriot-Watt University’ and the policy number 7114834. This desk is manned 24/7 365 days per year and provides medical assistance and security assistance.
In relation to medical claims, if it’s possible, please call the number prior to obtaining medical treatment to ensure that cover is in place and that treatment is approved. Obviously if it’s an emergency then the main priority will be to get treatment as soon as possible and a claim should be made as soon as practical afterwards
For non-emergency travel insurance claims, e.g. delayed travel or lost luggage, these claims should be made to Zurich directly by yourself by calling +44 (0) 800 0260 184 or emailing firstname.lastname@example.org
Where can I get more information on Travel?
To get more information about travelling on University business, access the Travel Declaration form, and to get a copy of the University’s Travel Insurance Policy, please access the Travel Tile on the Student Portal where all this information, and more is held.
- Specific risks associated with the activities being undertaken (e.g. research, fieldwork)
- Safety and security risks (robbery, attack, kidnap)
- Health risks associated with the areas being visited (outbreaks of disease, availability of healthcare)
- Terrorism risk
- Lone working risk
- Communication risk (how reliable are communications e.g. Wi-Fi, mobile networks in the event of an emergency)
- Any difficulties unique to the individual, due to Health conditions, disabilities, etc.
- Accommodation risks
- Travel and transport risks
Students and staff must visit the UK Government's Foreign and Commonwealth Office (FCO) travel advice site and inform themselves of any issues in relation to the proposed travel by looking at the country advice for the relevant country or countries they intend to visit.
Holders of non-UK passports holders must also check their own Government's travel advice in relation to the country or countries they are visiting, and they cannot travel against their own Government's advice (even if travel is allowed by the UK Government). Travel advice can usually be found on the relevant Government's website.
Personal trips/vacations during University business trips
From time-to-time, students and staff may want to incorporate short personal trips or vacations as part of their overall University business trip. These are known as 'incidental holidays' in insurance terminology. All personal trips and vacations must be declared during the travel declaration process and these may be covered by the University's travel insurance policy, but a number of conditions apply generally and our insurer will make decisions as to coverage on a case-by-case basis. In general terms insurance cover is likely to be granted when the following conditions are all met:
- The personal trip remains in the same country as the business trip;
- The total time of the personal section of the trip is less than one week (7 days);
- The personal portion of the trip is not longer than the business portion in number of days;
- The trip does not involve travel to any areas which are marked by the Foreign Commonwealth Office as advising against all or all but essential travel; and
- The trip does not involce any high risk activities.
Students and staff will be advised whether their trip, including any personal trips, is covered when their travel declaration is reviewed and assessed.
Note that participation in any high risk activities undertaken during personal trips e.g. skiing, snowboarding, diving etc. are not covered by the University's travel insurance policy.
If students or staff take any personal trips or vacations during their University trip which are not covered by the University's travel insurance policy, it is their responsibility to ensure that they have taken out adequate personal travel insurance cover for the personal elements of their trip.