Please see the below information regarding the topics of the conference keynote lectures.  Full information relating to the keynote speakers, including biographies and their speech content can be downloaded here.

Keynote 1:

Title: A Comprehensive Lean Six Sigma Framework for Higher Education    

Speaker: Dr Beth Cudney, Missouri University of Science and Technology, USA


Lean Six Sigma has been widely used across a multitude of industries; however, higher education has been much slower to adopt these principles. Further, while we teach Lean Six Sigma in courses, many higher education institutions fail to implement Lean Six Sigma into their operations. This presentation will provide a roadmap, based on Kolb’s cycle of learning, for improving the learning experience through application of Lean Six Sigma in educational process improvement. Project selection guidelines will be presented to ensure appropriate scope given the semester time frame. Examples of successful projects will also be provided along with lessons learned. In addition, the coaching necessary to achieve significant results and foster team dynamics will be discussed. Through a comprehensive methodology that considers student learning, project selection, coaching, and team dynamics, students and higher education institutions can achieve significant improvements together.

Keynote 2:

Title: Lean Six Sigma in Higher Education: Is it a myth or reality?

Speaker: Dr Sandy Furterer, University of Dayton, USA


The purpose of this keynote presentation is to discuss the value of applying an integrated approach of Lean and Six Sigma to improve higher educational processes.  Examples of tools and methods from both lean and six sigma in higher education will be discussed.  Identification of which tools can be best applied to focus on multiple characteristics of quality, efficiency, costs and stakeholder satisfaction will be discussed. Several lean six sigma projects from both the academic and the administrative side of higher educational institutions will be highlighted.  The reality of how both lean and six sigma can be applied together to solve higher educational process problems will be explored.  This presentation will help the audience to understand the power of Lean Six Sigma to make processes simpler, faster and more valuable to students, faculty and administration.   

Keynote 3:

Title: Leadership for Lean Transformation within Public Sector Organizations

Speaker: Dr Sanjay Bhasin, Head of Continuous Improvement, National Probation Service, UK


‘46% of all improvement initiatives fail due to a lack of leadership” (Hamalien, 2018). The Civil Service and HE are enduring exceptionally challenging circumstances. There frequently exists a missing link; namely the set of leadership structures and behaviors constituting a lean management system. Lean leadership is defined by the ability to empower and enable people. This kind of leadership promotes the development of a continuous improvement culture in an organization. This obliges viewing Lean as a philosophy, rather than a tools-based improvement program.

This transformation of an organization’s performance requires changing its culture as the new ways of working are so different that making them stick is impossible without a cultural change. Leadership is an important and crucial variable that leads to enhanced management capacity, as well as organizational performance. The presentation scrutinizes the prominent challenge of formulating a truly agile organization that anticipates, influences and reacts to change.

Keynote 4:

Title: Lean Six Sigma in Academia: Challenges, Benefits and Lessons Learned

Speaker: Dr Roger Hoerl, Union College, NY, USA


Use of Lean Six Sigma has driven dramatic improvement in business, healthcare, and government on a global basis. The results have been too overwhelming to question that Lean Six Sigma works. However, one sector of society has not achieved the same level of benefits; academia. Based on experience applying Lean Six Sigma and other improvement methods in both the private sector and also academia, I elaborate on the root causes creating a unique environment in academia that makes progress difficult. I will also review the evidence that Lean Six Sigma actually works in academia when properly applied. In particular, I explain why Six Sigma, as well as Lean, is needed to drive breakthrough levels of improvement. I suggest specific steps that can be taken to utilize Six Sigma, and also Lean, to drive academic improvement on a broad basis.

Keynote 5:

Title:  LSS in UK Higher Education Institutions

Speaker: Stephen Anthony, CEO, Institute of the Six Sigma Professionals, UK


What can we learn from comparing two institutions in the UK who are trying to use Lean six sigma to drive change – when one of these institutions is led and sponsored by the VC and the other is led and sponsored by middle management in the IT department?  Does it matter who champions LSS in academia? How projects are selected and how do we measure success? Throughout Stephen’s research he has identified what to good looks like when trying to implement LSS in academia and just as important what to avoid.

Keynote 6:

Title:  How to teach Design of Experiments to Non-Engineering Students

Speaker: William Hooper, President of William Hooper Consulting, USA


While the science of Design of Experiments within the Six Sigma DMAIC improvement cycle has generally been accepted within the Manufacturing and Engineering areas, it has limited knowledge in Higher Education for areas such as business, marketing and the arts. This presentation will demonstrate a model for teaching Design of Experiments to non-technical students. The active leaning model, methodology for making Design of Experiments visual and a new look at the experimental helicopter model method of teaching will be explored in this presentation.   This will conclude with a demonstration of several non-manufacturing settings. Design of Experiments and explore other potential applications of Design of Experiments for everyday life.