Interim Policy and Guidance on the use of approved channels when communicating with students


To help enhance communication and collaboration with all students across our campuses, staff must use approved Heriot-Watt University internal channels / tools when sharing learning and teaching advice, information and guidance (e.g. official Heriot-Watt email and telephone, Skype for Business, MS Teams, Collaborate Ultra and the VLE (Vision)).

Staff must not use their personal social media profile (e.g. Facebook, Instagram, Twitter etc.) or personal channels / tools for any communications with students (e.g. personal mobile use for calls, text / WhatsApp, personal emails etc.).

Heriot-Watt University’s official social media channels including Facebook, Instagram, Twitter, YouTube and LinkedIn are outward facing and used to showcase the University to external parties. Their use is aligned with our goals, for example, around enhancing research reputation and in connection with student recruitment.

COVID-19 help and advice

The University is monitoring the coronavirus COVID-19 guidance and acting on the latest official health and travel advice relevant to each campus in the UK, Dubai and Malaysia.

If you have any of the following symptoms you should book a test online or call 0800 028 2816 if unable to access the online service:

  • a new continuous cough
  • fever/high temperature
  • loss of, or change in, sense of smell or taste.

If you are a student or member of staff and have any concerns about symptoms or interaction with others please contact SafeGuarding through the SafeZone app or on 0131 451 3500.

More information can be found on our dedicated help site.