Malaysia Campus

On 10th May 2021, according to a media statement from the Prime Minister’s office, from 12th May 2021 to 7th of June 2021, due to the continued spike in positive COVID-19 cases in the country, extreme measures need to be taken to control the spread of the virus. This includes the closure of all education institutions with exceptions given for those who are taking international examinations.

The University therefore will be moving all classes online. All staff members will be working from home, except for staff providing essential services, who will be on campus on a rota basis.

The following FAQs may answer most of your queries.

Physical return to campus 

Can I return to campus?

No, all teaching and learning activities will be online for now.

Am I able to come on campus to use the facilities?  

No, all facilities on campus are closed as per the directive from the government.

Will shuttle buses be provided during this period?    

No, all bus services are suspended at the moment.   

I am a Research Assistant/Final Year student and require the use of laboratories on campus. Will I be able to?

With regards to postgraduate research students and staff working on research projects on campus, all former approvals to work from the campus will now be rescinded. Those who are currently conducting research using the laboratories are advised to wrap up their experiments and work from home where possible. Any requests to use campus facilities for research during this period will be considered on an essential need basis only. Please discuss this need with your supervisor and our Director of Research and Enterprise, Professor David Ngo at  d.ngo@hw.ac.uk

Who do I contact if I feel sick and are displaying symptoms of COVID19?
If you are displaying symptoms, please contact the following persons immediately:
Pn Delilah Hamid, Senior Manager, Registry Operations and SSC at d.hamid@hw.ac.uk or
Mr Nicholas Ong, Head of Registry and Student Services at nicholas.ong@hw.ac.uk (or call +6019-228 7806)
I have heard that the University will employ Responsive Blended Learning. What does this mean?
Responsive Blended Learning or RBL combines active, supported online learning with contextually appropriate face-to-face learning opportunities, responding dynamically to the changing external context. This approach enables students to proceed with their studies alongside their peers, whatever pandemic-related restrictions are lifted or imposed in specific contexts. The RBL approach will allow students to begin the academic year on schedule, wherever they may be in the world. As conditions change, some students may be able to access face-to-face learning whilst others may continue to access learning online. Wherever students access their learning, they will remain part of the same core cohort of learners, sharing and developing their learning together. At the heart of this approach is our Heriot-Watt global learning community, our students and our staff collaborating together to inspire learning. More information on RBL can be found here.
Will class sizes remain the same, or is there a maximum capacity for those who are returning for Face to Face classes?

When face to face classes resume, class sizes will be restricted to a maximum which can accommodate physical distancing requirements of 1 meter as required by the SOP.   

What are the arrangements like for tests and examinations?
The University will have no in person assessments this semester. All assessments will be either online or through course work.
I plan to return to campus for Face to Face sessions at a later date. When should I start registering for student accommodation?
We accept registrations for our student accommodation all year round.  You can do so at any time. Please send your applications to MYaccomodation@hw.ac.uk   
I have applied to transfer to another campus under Go Global. Can I go?
The situation will be reviewed again at a later stage to consider the next opportunity to transfer in September 2021.  Based on the current situation and with the vaccination programme underway, it is highly likely that the Go Global programme will resume for campus transfers in September 2021.

Returning from out-of-state to be on campus

I am preparing to return to campus, and would like to stay near the campus to ease travelling. What should I do?

Out-of-state students returning to campus MUST undergo self-isolation and comply with the following SOP: 

  1. Students must first fill up the online Registration form to seek permission to return to campus and to declare if they are coming back from their hometowns. 
  2. Students who are returning from their hometowns must undergo a ten (10) days of self-isolation at a rented premise which is located within the same district of the University. 
  3. HWUM Student Accommodation is an Off-campus accommodation and therefore it is not recognised as a quarantine centre.  
What do I do during self-isolation?

Students are not allowed to leave the accomodation or rented home during the 10 days of self-isolation. Meals should be taken only within your premises. Aside from cooking your own meals, you can also order for food delivery online.

Students are advised to constantly monitor their health conditions. If there are any symptoms displayed, students should seek medical assistance immediately and inform the University by email: MYStudentCentre@hw.ac.uk or call: +60126322799 / +60126677140.  

Students will continue to attend classes fully online.   

What do I do to enter the campus?

Upon arrival, students must check in using the MYSejahtera app and have their temperature taken at the security checkpoint.  Students will not be allowed to enter if temperature is 37.5 degrees Celsius or above. 

Affected students will be requested by Security to record their personal information on the Security Log Book and advised to seek Medical attention as soon as possible prior to leaving the Campus.

International students

I am interested to apply to your campus but am unable to travel now. Can I apply and study online?

Yes, you can apply and study online. Offer letters will be issued as usual.

Once you have applied, we will submit your application to Education Malaysia Global Services (EMGS). Once your EMGS approval letter is issued, we will then be able to enrol you online and you will have access to the University’s online resources and learning platforms.

For detailed processes, you may refer to the latest SOPs from Education Malaysia Global Services.

Contact our International Student Support Office at MYinternationaloffice@hw.ac.uk should you need further clarification and the latest updates.

Will I be able to enter Malaysia to start my studies?

We have received new SOPs from the Ministry of Higher Education on 6 January 2021 which have outlined steps on how international students (other than students from United Kingdom, India, Sri Lanka, Bangladesh, Pakistan and Nepal) can return to continue their studies in-person on campus.  

If you are planning or considering returning to Malaysia, please be advised that the following are the steps you need to take:   

  • Students will need to request for a Travel Authorisation letter through EMGS.  
  • Upon receiving the Travel Authorisation, student will need to complete a Letter of Undertaking (LOU) and indemnity for Person Under Surveillance. The student must submit the completed LOU, the travel authorisation, passport copy and flight ticket via email to the Malaysian Mission in your home country / neighbouring country to request for a Letter or Approval   
  • You will be required to take the RT-PCR COVID-19 test 3 days prior to your departure to Malaysia.  
  • With your RT-PCR results (which must be COVID-19 negative), upon your entry to the country, you will undergo a quarantine period of 7 days.   
  • Should your RT-PCR COVID-19 test dates to more than 3 days prior to entry at the departure gate, the test will not be accepted, and you will be subjected to a quarantine of 10 days.   
  • Your quarantine period will be at official government quarantine centre, where the cost will be borne by you. Costs can be up to RM3,650 in total for a 7-day quarantine period.  This does not include the cost for COVID-19 detection tests.  
  • You must also download and register on the MySejahtera app within 3 days before departure to Malaysia.  
  • Once your quarantine period is over, the University will pick you up at the quarantine centre and proceed immediately to your accommodation.   

As the situation is highly fluid, please be aware that this can change at any time as instructed by the government of Malaysia. Therefore,  it is imperative that you contact our International Student Support team at MYinternationaloffice@hw.ac.uk or +6012 667 7140/+6012 632 2799 for further clarification and advice before you make any travel arrangements.   

I have heard that the University will employ Responsive Blended Learning. What does this mean?
Responsive Blended Learning or RBL combines active, supported online learning with contextually appropriate face-to-face learning opportunities, responding dynamically to the changing external context. This approach enables students to proceed with their studies alongside their peers, whatever pandemic-related restrictions are lifted or imposed in specific contexts. The RBL approach will allow students to begin the academic year on schedule, wherever they may be in the world. As conditions change, some students may be able to access face-to-face learning whilst others may continue to access learning online. Wherever students access their learning, they will remain part of the same core cohort of learners, sharing and developing their learning together. At the heart of this approach is our Heriot-Watt global learning community, our students and our staff collaborating together to inspire learning. More information on RBL can be found here.
What are the arrangements like for tests and examinations?
The University will have no in person assessments this semester. All assessments will be either online or through course work.

General campus enquiries

What are the procedures to enter the campus?

We are currently closed until further notice.

If you would like to enquire about our programmes, you may reach our Student Recruitment team via our virtual site at: http://bit.ly/hwumvirtual   

How will physical distancing be applied across the campus?
The University will be employing thorough physical distancing rules across all areas at the campus, including elevators, working spaces, study spaces, classrooms and lecture halls. We are required to ensure that the 1 metre physical distancing is adhered to. The University has also invested in the installation of hand sanitisers across the campus.   
Will bus services be affected when students are allowed to return to campus?

No, all bus services are suspended at the moment. We will notify students as soon as they are back in service.

Will I be able to eat at the cafeteria (Happy Café)?

No, the cafeteria will be closed during the MCO period.

What precautions should I take while I am on campus?

The University is ensuring strict adherence to the SOP issued by the government. As of 1st August 2020, the Malaysian government has made it compulsory to wear a face mask in public places. On campus, you are required to wear one when you enter the premises, and to and from classes or offices spaces. You have the option of removing them when you are in class or at your own office space.

All staff and students are encouraged to observe basic hand hygiene and wash your hands regularly. A no hand-shake policy is also currently in place. The campus has also installed hand sanitisers across the campus. If you are exhibiting any symptoms such as fever, cough or flu, you are strictly not allowed to come on to campus.