Malaysia Campus

On the 3 June 2020, the Ministry of Higher Education (MOHE) had issued a standard operating procedure (SOP) detailing the conditions for the learning and teaching at universities, which was subject to the lifting of the Conditional Movement Controlled Order. The Prime Minister has now announced that we will be put under the Recovery Movement Controlled Order (RMCO) until the 31 Aug 2020.  

The SOP requires strict adherence and restricts face to face classes to laboratories for new student intakes only from 1 July.  This FAQ is developed to provide clarity to students during the RMCO.

New undergraduate and foundation students (Malaysian)

If I am a new Foundation student, when will Face to Face classes begin?
As per the guidelines provided by the Malaysian Ministry of Higher Education, Face to Face classes are restricted to laboratories and will begin as scheduled in the academic calendar for July and September foundation intake students.
If I am a new Undergraduate student, when will Face to Face classes begin?
As per the guidelines provided by the Malaysian Ministry of Higher Education, Face to Face classes are restricted to laboratories and will begin as scheduled in the academic calendar for new September 2020 undergraduate students.
What if I am a Foundation student progressing to an Undergraduate programme?
Foundation students progressing to Undergraduate will be considered as new undergraduate students.
I have heard that the University will employ Responsive Blended Learning. What does this mean?
Responsive Blended Learning or RBL combines active, supported online learning with contextually appropriate face-to-face learning opportunities, responding dynamically to the changing external context. This approach enables students to proceed with their studies alongside their peers, whatever pandemic-related restrictions are lifted or imposed in specific contexts. The RBL approach will allow students to begin the academic year on schedule, wherever they may be in the world. As conditions change, some students may be able to access face-to-face learning whilst others may continue to access learning online. Wherever students access their learning, they will remain part of the same core cohort of learners, sharing and developing their learning together. At the heart of this approach is our Heriot-Watt global learning community, our students and our staff collaborating together to inspire learning. More information on RBL can be found here.
I am unable to be on campus to attend Face to Face (F2F) classes as scheduled. How will my learning continue?
Students who are unable to be physically present on campus for F2F classes for any reason, will be able to access all learning on our virtual learning environment. We remain committed towards ensuring that your learning and teaching experience remains equivalent whether you are able to participate face to face or if you are unable to be physically present on campus. Academic support for both modes remain the same.
Will class sizes remain the same, or is there a maximum capacity for those who are returning for Face to Face classes?
Class sizes will be restricted to a maximum of 50% of the room capacity as required by the Standard Operating Procedure. On the 3 June 2020, the Ministry of Higher Education (MOHE) had issued a standard operating procedure (SOP) detailing the conditions for the learning and teaching at universities, which was subject to the lifting of the Conditional Movement Controlled Order.
What are the arrangements like for tests and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through course work.
I plan to return to campus for Face to Face sessions at a later date. When should I start registering for student accommodation?
We accept registrations for our student accommodation all year round. You can do so at any time. However, we will prioritise registrations for the nearest intake. Please send your applications via your Education Consultant.
I am a Foundation student for an upcoming intake. How will Welcome week (orientation) be conducted?
Your Welcome Week will be done fully online. There is a whole host of activities and programmes planned online. Our Admissions team will be in touch with the full agenda once it is ready.

New undergraduate and foundation students (international)

I am interested to apply to your campus but am unable to travel now. Can I apply and study online?
Yes, you can apply online. Offer letters will be issued as usual depending on your latest entry qualifications. In order to begin your studies online however, you will still need to apply for a student visa. Once Education Malaysia Global Services (EMGS) has vetted the visa application, EMGS will issue an approval letter. We will then be able to enrol you online and you will have access to the University’s online resources and learning platforms. You may refer to the latest SOPs from Education Malaysia Global Services.
Will I be able to enter Malaysia to start my new semester?
No. According to current government SOPs, the international borders as at 15 June remain closed and you will not be able to enter the country. However, this may later change as the situation will be highly fluid. Until such time, you will commence on RBL study where your academic year will commence on time online. Once travel restrictions are lifted, we will be in contact with you to oversee the process of you transitioning to the campus physically.
I have heard that the University will employ Responsive Blended Learning. What does this mean?
Responsive Blended Learning or RBL combines active, supported online learning with contextually appropriate face-to-face learning opportunities, responding dynamically to the changing external context. This approach enables students to proceed with their studies alongside their peers, whatever pandemic-related restrictions are lifted or imposed in specific contexts. The RBL approach will allow students to begin the academic year on schedule, wherever they may be in the world. As conditions change, some students may be able to access face-to-face learning whilst others may continue to access learning online. Wherever students access their learning, they will remain part of the same core cohort of learners, sharing and developing their learning together. At the heart of this approach is our Heriot-Watt global learning community, our students and our staff collaborating together to inspire learning. More information on RBL can be found here.
What happens if travel restrictions are still in place as I approach the second semester of my programme?
You can continue with your current courses online. Please contact our International Student Service Office for more information: MYinternationaloffice@hw.ac.uk.
What are the arrangements like for tests and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through course work.
I am a Foundation student for an upcoming intake. How will Welcome week (orientation) be conducted?
Your Welcome Week will be done fully online. There is a whole host of activities and programmes planned online. Our Admissions team will be in touch with the full agenda once it is ready.

Returning/current Malaysian students

When will Face to Face classes begin for returning undergraduate students?
As per the SOP by the Malaysian Ministry of Higher Education, Face to Face classes are restricted to new intake of students only from 1 July 2020.
As such, current returning students can only return beginning 2 January 2021 onwards. This is again, subject to the restrictions in place and changing circumstances.
However, your academic session will commence as usual as per the academic calendar on our website through responsive blended learning. You will be able to access all materials on Vision.
Can I use University facilities even though I do not attend face to face classes? 
If you are a returning student, you will not be allowed to use the university facilities as there is a limited number of students on campus. Any requests to use university facilities on campus requires the approval of your Associate Head of School with valid reasons. Students need to be aware however, that their request may be rejected as the University is obligated to adhere to the MOHE SOP to limit the number of students on campus at any given time. However, your request will be given due consideration depending on your situation or need.
What are the arrangements like for tests and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through your coursework.
I have applied to transfer to another campus under Go Global. Can I go?
No, you will not be able to transfer this year due to the uncertainty in the reopening of borders and in country situation. Your next opportunity to transfer will be in Semester 2, January 2021. However, this will be reviewed at a later stage and is still dependent on government SOPs as well as travel restrictions of the country you will be travelling to. Our Student Services Centre will announce further information as the situation develops.

Returning international students

I am currently in my home country. Will I be able to return to Face to Face classes?
No, you will not be able to return to Malaysia and to the campus according to current government SOPs for international travel as the borders remain close. We will update you as soon as this changes.
How will my studies continue if I cannot attend Face to Face classes?
The University is employing the Responsive Blended Learning (RBL) to ensure that you are not disadvantaged in anyway if you are unable to be physically present on campus.
I am currently in Malaysia. Will I be able to return physically to campus?

No, you will not be able to. As per the SOP by the Malaysian Ministry of Higher Education, Face to Face classes are restricted to new intake of students only from 1 July 2020.
As such, current returning students (including international students who remain in Malaysia) can only return beginning 2 January 2021 onwards. This is again, subject to the restrictions in place and changing circumstances.

However, your academic session will commence as usual as per the academic calendar on our website through responsive blended learning. You will be able to access all materials on Vision.

What are the arrangements like for assessments and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through course works.
I have applied to transfer to another campus under Go Global. Can I go?
No, you will not be able to transfer this year due to the uncertainty in the reopening of borders and in country situation. Your next opportunity to transfer will be in Semester 2, January 2021. However, this will be reviewed at a later stage and is still dependent on government SOPs as well as travel restrictions of the country you will be travelling to. Our Student Services Centre will announce further information as the situation develops.

General campus enquiries

What are the procedures to enter the campus?
All staff, students and visitors will have to be masked on arrival and will need to register at the designated campus entrance. Registration is compulsory as outlined by a government directive to enable contact tracing. Your temperature will also be taken by staff members You will not be allowed to enter the campus if your recorded temperature is above 37.5 Celsius or you show any symptoms. You will be required to sanitize your hands before you enter the campus. Please ensure you give your full cooperation to the staff members who are have to ensure strict adherence to the requirements.
How will social distancing be applied across the campus?
The University will be employing thorough social distancing rules across all areas at the campus, including elevators, working spaces, study spaces, classrooms and lecture halls. We are required to restrict access to limited spaces on campus and halve the capacity in all spaces to enable at least 1 metre social distancing is adhered to. The University has also invested in the installation of hand sanitisers across the campus.
Will bus services be affected when students are allowed to return to campus?
Bus service will resume at minimal service when students can return campus. However, bus services may be subject to the number of students requiring the service. We will update and release the bus timetable from time to time. You may contact Student Support Services at MYStudentExperience@hw.ac.uk for the latest bus timetable. For new students, the bus schedule will be given together with the welcome week programme.
Will I be able to eat at the cafeteria (Happy Café)?
Dine in will be allowed at the Happy Café when new students arrive on campus. Note that social distancing will be practised and you are reminded to ensure adherence. Takeaway service will also be available for consumption at the open areas.
What precautions should I take while I am on campus?
The University is ensuring strict adherence to the SOP issued by the government. While wearing a face mask is not compulsory while you are on campus, it is encouraged, in particular, if you belong to a vulnerable group. All staff and students are encouraged to observe basic hand hygiene and wash your hands regularly. A no hand-shake policy is also currently in place. The campus has also installed hand sanitisers across the campus. If you are exhibiting any symptoms such as fever, cough or flu, you are strictly not allowed to come on to campus.