Malaysia Campus

On 8 July, it was announced by the Minister of Higher Education that universities will be allowed to reopen, subject to a maximum 30% capacity on campus with immediate effect. Returning international students, will be allowed to return to campus to start their studies. New international students can start their studies online, as according to new government SOPs as at 30th July 2020, entry into the country for new international students are restricted. However, all categories of students who are already in-country including both domestic and international can start their studies on campus as per the academic calendar.

This supersedes the previous announcement by the Ministry on 3rd June which allowed only specific categories of students to return to campus which the University announced.

The FAQs below is developed to provide clarity to this latest government policy change. We understand that due to the fluid nature of changing SOPs that is beyond the University’s control, students may not be able to return physically on campus due to their own circumstances. We understand this, and we therefore would like to bring your attention to the University’s Responsive Blended Learning (RBL) approach which is described below. 

New Malaysian students

I have heard that the University will employ Responsive Blended Learning. What does this mean?
Responsive Blended Learning or RBL combines active, supported online learning with contextually appropriate face-to-face learning opportunities, responding dynamically to the changing external context. This approach enables students to proceed with their studies alongside their peers, whatever pandemic-related restrictions are lifted or imposed in specific contexts. The RBL approach will allow students to begin the academic year on schedule, wherever they may be in the world. As conditions change, some students may be able to access face-to-face learning whilst others may continue to access learning online. Wherever students access their learning, they will remain part of the same core cohort of learners, sharing and developing their learning together. At the heart of this approach is our Heriot-Watt global learning community, our students and our staff collaborating together to inspire learning. More information on RBL can be found here.
If I am a new Foundation student, when will Face to Face classes begin?

Face to face classes for Foundation July intake will commence on 27 July. Your welcome week will continue to be online on the 20 July, as outstation students have made prior arrangements for travel to the university. 

September intakes will begin as planned on your academic calendar. Your timetables and schedules are currently being worked out to ensure that classes can still adhere to physical distancing rules.

If I am a new Undergraduate student, when will Face to Face classes begin?

Face to face classes for undergraduate students will begin as planned on your academic calendar. Your timetables and schedules are currently being worked out to ensure that classes can still adhere to physical distancing rules.

What if I am a Foundation student progressing to an Undergraduate programme?
Foundation students progressing to Undergraduate will be considered as new undergraduate students.
I am unable to be on campus to attend Face to Face (F2F) classes as scheduled. How will my learning continue?
Students who are unable to be physically present on campus for F2F classes for any reason, will be able to access all learning on our virtual learning environment. Please note that you will need to fill up a form to notify the University on your intention to continue with online studies. We remain committed towards ensuring that your learning and teaching experience remains equivalent whether you are able to participate face to face or if you are unable to be physically present on campus. Academic support for both modes remain the same.
Will class sizes remain the same, or is there a maximum capacity for those who are returning for Face to Face classes?
Class sizes will be restricted to a maximum which can accommodate physical distancing requirements of 1 meter as required by the SOP.
What are the arrangements like for tests and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through course work.
I plan to return to campus for Face to Face sessions at a later date. When should I start registering for student accommodation?
We accept registrations for our student accommodation all year round. You can do so at any time. However, we will prioritise registrations for the nearest intake. Please send your applications via your Education Consultant.
I am a Foundation student for an upcoming intake. How will Welcome week (orientation) be conducted?
Your Welcome Week will continue to be delivered fully online commencing on 20 July as students have made travel arrangements. There is a whole host of activities and programmes planned online. Our Admissions team will be in touch with the full agenda once it is ready.

New international students

I am interested to apply to your campus but am unable to travel now. Can I apply and study online?

Yes, you can apply and study online. Offer letters will be issued as usual.

Once you have applied, we will submit your application to Education Malaysia Global Services (EMGS). Once your EMGS approval letter is issued, we will then be able to enrol you online and you will have access to the University’s online resources and learning platforms.

For detailed processes, you may refer to the latest SOPs from Education Malaysia Global Services.

Contact our International Student Support Office at MYinternationaloffice@hw.ac.uk should you need further clarification and the latest updates.

Will I be able to enter Malaysia to start my studies?

Not at the moment. According to the latest government SOPs, international borders are now open for returning or existing international students only. The Malaysian Immigration Department will only process applications for students who are currently in Malaysia and are changing their course/institutions or are progressing to the next level of studies.

You may continue to study with us online through our Responsive Blended Learning.

Contact our International Student Support Office at MYinternationaloffice@hw.ac.uk should you need further clarification and the latest updates.

I have heard that the University will employ Responsive Blended Learning. What does this mean?
Responsive Blended Learning or RBL combines active, supported online learning with contextually appropriate face-to-face learning opportunities, responding dynamically to the changing external context. This approach enables students to proceed with their studies alongside their peers, whatever pandemic-related restrictions are lifted or imposed in specific contexts. The RBL approach will allow students to begin the academic year on schedule, wherever they may be in the world. As conditions change, some students may be able to access face-to-face learning whilst others may continue to access learning online. Wherever students access their learning, they will remain part of the same core cohort of learners, sharing and developing their learning together. At the heart of this approach is our Heriot-Watt global learning community, our students and our staff collaborating together to inspire learning. More information on RBL can be found here.
What happens if travel restrictions are still in place as I approach the second semester of my programme?
You can continue with your current courses online. Please contact our International Student Service Office for more information: MYinternationaloffice@hw.ac.uk.
What are the arrangements like for tests and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through course work.
I am a Foundation student for an upcoming intake. How will Welcome week (orientation) be conducted?
Your Welcome Week will be done fully online. There is a whole host of activities and programmes planned online. Our Admissions team will be in touch with the full agenda once it is ready.

Returning/current Malaysian students

When will Face to Face classes begin for returning undergraduate students?

You will be able to start Face to Face classes as scheduled in your academic calendar. Our Registry team will be in touch with you to find out whether you will be attending Face to Face classes or otherwise. You have the option of learning from home through our RBL model if you prefer.

Can I use University facilities outside of my scheduled class days?

At this point, only students with scheduled classes or students approved to return for use of facilities may be allowed to use the university facilities.

If you do not have a Face to Face class scheduled on campus, you will not be allowed on campus. This is to adhere to the SOPs set out by MoHE to ensure that capacity on campus does not exceed 30%. However, if you want to come on to campus during periods that are outside of your scheduled class days, you can do so by applying 3 days prior of the intended date to be on campus.

Students will be issued an approval letter from Student Service Centre (SSC). You will need to present this letter upon arrival on campus. Here are the steps to apply:

  1. Student fills in the Return to Campus online application form.
  2. Student submits online application.
  3. Student receives feedback on application via email.  The application will be considered by the Associate Head of School/Head of Programme. The decision will be either: a) Approved with or without conditions – e.g., student may be asked to change the date, time or duration; or - b) Rejected – if student did not meet the requirements to return to campus.
  4. Once approval is granted, student will receive an approval letter from Student Service Centre.  
  5. Student must present the approval letter upon arrival at campus.  Student will be denied entry if he/she fails to show proof of approval to return to campus.

Note: For a detailed SOP guideline for specific facility use on campus, you may download them here.

What are the arrangements like for tests and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through your coursework.
I have applied to transfer to another campus under Go Global. Can I go?
No, you will not be able to transfer this year due to the uncertainty in the reopening of borders and in country situation. Your next opportunity to transfer will be in Semester 2, January 2021.

Returning international students

I am currently in my home country. Will I be able to return to Face to Face classes?

Yes. For detailed requirements and processes, you may refer to the latest SOPs here.

Prior to making your travel plans, please contact our International Student Support Office at MYinternationaloffice@hw.ac.uk for the latest updates to ensure that you comply to all the requirements set by the Malaysian government.

How will my studies continue if I cannot attend Face to Face classes?
The University is employing Responsive Blended Learning (RBL) to ensure that you are not disadvantaged in anyway if you are unable to be physically present on campus.
I am currently in Malaysia. Will I be able to return physically to campus?

Yes, you can return to the campus as scheduled in your timetable.

What are the arrangements like for assessments and examinations?
The University will have no in person assessments in the first semester. All assessments will be either online or through course works.
I have applied to transfer to another campus under Go Global. Can I go?
No, you will not be able to transfer this year due to the uncertainty in the reopening of borders and in country situation. Your next opportunity to transfer will be in Semester 2, January 2021.

General campus enquiries

What are the procedures to enter the campus?
All staff, students and visitors will have to be masked on arrival and will need to register at the designated campus entrance. Registration is compulsory as outlined by a government directive to enable contact tracing. Your temperature will also be taken by staff members You will not be allowed to enter the campus if your recorded temperature is above 37.5 Celsius or you show any symptoms. You will be required to sanitize your hands before you enter the campus. Please ensure you give your full cooperation to the staff members who are required to ensure strict adherence to the requirements for the health and safety of the campus community.
How will physical distancing be applied across the campus?
The University will be employing thorough physical distancing rules across all areas at the campus, including elevators, working spaces, study spaces, classrooms and lecture halls. We are required to restrict capacity on campus to 30% (until 1st October) and ensure that the 1 metre physical distancing is adhered to. The University has also invested in the installation of hand sanitisers across the campus.
Will bus services be affected when students are allowed to return to campus?
Bus service will resume at minimal service when students can return campus. However, bus services may be subject to the number of students requiring the service. We will update and release the bus timetable from time to time. You may contact Student Support Services at MYStudentExperience@hw.ac.uk for the latest bus timetable. For new students, the bus schedule will be given together with the welcome week programme.

If you are using our shuttle buses, you are required to be scanned for your temperature upon entry and check-in with the MySejahtera app. We encourage that you sanitise your hands before entering the bus and upon exiting. A face mask is compulsory when you check-in, and as long as you are on the bus. Surfaces on our buses are cleaned 3 times a day, and once a week, the entire bus is deep cleaned.

In line with public transport Standard Operating Procedures issued by the government, there is no physical distancing on the bus. As such, you are encouraged to limit your interaction with other passengers on the bus.

 
Will I be able to eat at the cafeteria (Happy Café)?
Dine in is allowed at the Happy Café . Note that physical distancing will be practised and you are reminded to ensure adherence. Takeaway service will also be available for consumption at the open areas.  
What precautions should I take while I am on campus?

The University is ensuring strict adherence to the SOP issued by the government. As of 1st August 2020, the Malaysian government has made it compulsory to wear a face mask in public places. On campus, you are required to wear one when you enter the premises, and to and from classes or offices spaces. You have the option of removing them when you are in class or at your own office space.

All staff and students are encouraged to observe basic hand hygiene and wash your hands regularly. A no hand-shake policy is also currently in place. The campus has also installed hand sanitisers across the campus. If you are exhibiting any symptoms such as fever, cough or flu, you are strictly not allowed to come on to campus.