FAQs

The priority of the University is the health and wellbeing of all its students, staff and their families.

As such, we continue to closely monitor the situation and are working with all relevant authorities across our campuses and taking the latest health and travel advice. 

If you have a query which is not answered here, then you can contact our dedicated call centre which operates from 10.00 - 16.00 (UK Time) Monday to Friday. The phone number is (+44) 0131 451 8899. Alternatively, raise your question using askHWU on the student portal.

Further information for students and staff can be found on the internal sharepoint site.

Health authority advice

Further advice can be found from the following local health authorities:

UK

UAE: Dubai Health Authority

Malaysia: Ministry of Health Malaysia

Daily situation updates are available from the World Health Organization, as well as the Foreign and Commonwealth Office’s latest official travel advice.

COVID-19: Information and advice

Get NHS advice about COVID-19, including symptoms, testing, vaccination and self-isolation.

A complete list of coronavirus symptoms can be found on the NHS website

Protect yourself and others:

  • stay 2 metres (6 feet) away from other people
  • wash your hands thoroughly, regularly and as soon as you get home
  • wear a face covering 
  • self-isolate if you have symptoms and book a test

For latest advice, see The Scottish Government website, NHS guidelines and https://youtu.be/bQCP7waTRWU

How do I get tested for COVID-19?
In Scotland, anyone with COVID-19 symptoms can ask for a test through NHS Inform
Home testing kits are also available if required. If your result comes back negative, you and your household no longer need to isolate, if your result is positive, NHS Contact Tracers will be in touch with you for further information.

Offer holders and September intakes

If you currently hold an offer to begin your studies at Heriot-Watt in September 2021 please see the latest FAQs.

New employees

I have accepted a job at Heriot-Watt University and I am due to start soon. What should I do?

Wherever it is practical and possible for you to join us on the agreed date, we would love to welcome you! However, each case will need to be decided according to your personal circumstances and the role that you will be taking up.

We have advised our Hiring Managers to contact you and consider with you the following:

Can you travel to the campus from within the UK?
Can you travel to the campus from outside the UK?
Can equipment and home working be set up if required and is equipment available? 
Can online induction, training and pre-hiring activities are completed to ensure aspects like payroll information is uploaded? 
If the answer to all of the above is “yes” then your new line manager will get in touch with HR and Payroll so that your employment can commence.

If the answer to any of the above is “no” or “not sure”, particularly if you require a visa to work in the UK and/or you are not currently in the UK, then your line manager will discuss possible options with HR and Payroll. We may be able to postpone a start date or make other arrangements.

Principal's Coronavirus update

 

University contact information

Coronavirus enquiries

Coronavirus student helpline (10:00-16:00)

  • 0131 451 8899

Safety and security

SafeGuarding

  • 0131 451 3500  (24 hours)

Media enquiries

Craig McManamon

  • Media Relations Officer
  • T: +44 131 451 8099

Susan Kerr

  • Media Relations Officer
  • T: +44 7933 701 010

To send an email to the media team: mediaenquiries@hw.ac.uk
Out of hours: +44 7702 961 005

General enquiries

Please note we are currently operating a reduced main telephone service because of government recommendations. For more information, please visit our main University contact page.

Key information

Main reception

  • +44 131 451 3501

Craig McManamon

  • Media Relations Officer
  • +44 131 451 8099

Susan Kerr

  • Media Relations Officer
  • +44 131 451 3242