Heriot-Watt University Edinburgh: Your Title Goes Here

* For further details of locating and using microforms (microfilm/microfiche) please click here.

A comb binding machine is available for binding projects, booklets etc. A newer binding system, SteelBinding, provides a professional looking finish in minutes.

The Service Desk sells a range of materials for the two binding systems, including cover sheets with the University logo.

Book Ordering Service

As there is no bookshop* on Campus, the Library has an arrangement with Blackwell's Branch at the Edinburgh Campus for the supply of personal orders.

If you wish to order a book through Blackwell's, you can phone the Edinburgh Campus branch on 0131-451-5287 and place an order.

The order will be delivered to the Library, where it can be collected with proof of your identity, such as a matriculation card. You will be notified when the order is due.

Enquiries

If you have a general enquiry about any aspect of the Library, please contact the Service Desk.

If you need specialist help in locating stock, finding information, preparing projects etc., please contact the Enquiry Desk at the far end of the Library.

Inter-Campus Loans

You can use the Library Catalogue to reserve stock in the Edinburgh Campus Library (Riccarton) and have the material delivered to Galashiels to borrow from the Service Desk. The material comes down in the Campus Minibus service* that travels most days between Galashiels and Riccarton.

The procedure is the same as that for reserving an item which is on loan. If the item is on the shelf at Riccarton, we will normally send it to Galashiels the next day. If the item is on loan, we will recall it for you and send it down to Galashiels when it becomes available. You will be sent an email notice when the item you requested is sent for you to borrow. Please note that the email may arrive ahead of the stock!

You may also wish to obtain articles from periodicals held in the Riccarton Library. You can choose to have the complete periodical sent to Galashiels, or you can request a photocopy of the article you need. Give or email the details to the Service Desk, and they will arrange for the item to be sent. If you request a photocopy, you will be charged the copying cost of 5p. per page when you collect the article.

You may, of course, wish to go to the Edinburgh Campus in person to consult or borrow material held there. You will be made most welcome, and can return anything you borrow there to the Service Desk in Galashiels. You could use the Campus Minibus to go up to Riccarton in the morning, and then return to Galashiels in the afternoon. There is no charge for this service, but you are advised to book a place in advance at Campus Reception, and check the timetable. Current travel times, which are very dependent on traffic conditions, particularly for the first and last journeys of each day, are given below.

Galashiels Campus to Edinburgh Campus Minibus Service - Monday to Friday only

Leaves Galashiels Campus (High Mill Building) at 07.45

Arrives Edinburgh Campus at approximately 09.00

Leaves Edinburgh Campus (near Main Reception) at 09.30

Arrives Galashiels Campus at 10.30

Leaves Galashiels Campus (High Mill Building) at 15.40
Arrives Edinburgh Campus at 16.45

Leaves Edinburgh Campus (near Main Reception) at 17.05
Arrives at Galashiels Campus at approximately 18.10

Inter-Library Loans

The Library introduced new software to provide the Inter-Library Loan Service on January 19th 1010. You will find information on the changes here. The main features are an easier login and no need to print request forms! You will still need to obtain a voucher, but once you have quoted the voucher code on your request, you can discard it.

The Inter Library Loan (ILL) Service is part of a national network which enables the Library to obtain material which is not readily available locally. The service uses software which allows requests to be sent to, and received by, the British Library Document Supply Centre on the same day. This ensures as fast a service as possible. Please note that the Library uses your University email address for communicating with you, so you should check it regularly, or have it forwarded to another service you may use, such as Hotmail.

This section gives information about the Inter Library Loan Service for Heriot-Watt staff and students. There is also a page giving information about the Inter Library Loan services for individuals and institutions outside Heriot-Watt University

If this library does not have a copy of a book, journal or other publication you wish to consult, the Inter Library Loan (ILL) service can borrow it from another library for you. The ILL service is available to all staff and students of Heriot-Watt University who have registered to use the service.

The ILL staff at the Edinburgh Campus Library can give you more information about the service: phone ext 3575; email libill@hw.ac.uk

Registering for the ILL Service

To register for the service:

Go to https://clioweb.hw.ac.uk/login.aspx and login using your Heriot-Watt username and password.
Fill in the Personal Information form. Please note: we use email to communicate with you about your requests and to deliver materials in digital format, so please make sure your email address is entered correctly.

You can then make Inter-Library Loan requests using the online forms.

Please Note: If you're uncertain about your HW username and password, you can check it by logging into HW Webmail. Contact the Inter-Library Loans section (libill@hw.ac.uk) if you're having problems logging in to the online ILL service.

What the Service offers

The Inter Library Loan Service is part of a national network which enables the Library to obtain material for your University research, teaching or administration which is not readily available locally. Requests for material for leisure activities should be directed to the public library.

The service uses software which allows requests to be sent to, and received by, the British Library Document Supply Centre on the same day. This ensures as fast a service as possible.

What the Service costs

The Library has to pay for all Inter Library Loan requests; the charges range from �4.25 to over �47.80 per request. All users of the service are required to pay part of the cost of each request, with the remainder coming from the Library budget.

The normal charge for each ILL request is �2.00. All requests must quote an ILL Voucher number. Vouchers may be purchased from the ILL staff at the Edinburgh Campus Library or at the Service Desk staff in the Martindale Library at a cost of �2.00 each. Some types of document, such as foreign theses, may require more than one voucher. ILL staff can advise you about the number of vouchers required for non-standard requests.

Some Schools purchase supplies of vouchers, and allocate these to staff and/or students according to School policy. The ILL representatives of the two Schools based on Campus are:

Borders Business Programme: Capri Ross-Williams
- Location: High Mill Room 201
- Tel.: 01896-89-2224
- Email: C.Ross-Williams@hw.ac.uk

School of Textiles and Design: Emma Sheridan
- Location: High Mill, Level 3
- Tel.: 01896-89-2267
- Email: E.Sheridan@hw.ac.uk

Before you make a request

Before you request an item through ILL, make sure that you really need it, and check the Library Catalogue or Journal Lists to make sure it is not available in the Martindale Library or Edinburgh Campus Library.

An abstract of the item may be available in one of the databases or abstracting journals to which the Library subscribes. This may help you to evaluate the reference and may make an inter-library loan unnecessary. Please ask at the Service or Enquiry Desk if you need help tracing an abstract.

If you need to refer to the item on a long-term basis, or if it is likely to be of continuing use to others, it may be more appropriate to purchase a copy for the Library. Please contact the Library Manager in such a case.

How to make a request

Make a separate request for each item you require.
Give all the details you have EXACTLY as given in the reference - do not either expand or abbreviate periodical titles.
Always make sure you can provide us with a copy of your original source of reference (i.e. where you got your information from) if requested.
Make sure you indicate your agreement to the Copyright statement in the space provided on the form. We cannot process your request until this has been done.
Make sure you enter your Inter-Library Loans voucher number in the space provided on the form. We cannot process your request until this has been done.

Secure Electronic Delivery (SED)

SED is a service from the British Library which supplies most of our ILL photocopies. Instead of the British Library printing a copy of an article and posting it, they put a copy on their web server for you to read or print out. You will get an email (to your University email address) to tell you when it is ready. Find out more about SED and the necessary software requirements..

Waiting for your request

Most requests are supplied within a week. However, it may take longer if the item you request is out of the ordinary, or in great demand, or if the details you supply are incomplete or inaccurate. If there is a long delay in obtaining an item, we will keep you informed periodically of its progress. You may ask the Inter-Library Loan staff (telephone extension 3575, or 0131-451-3575 if the call is external) if you wish to find out what progress has been made with any request. You can also obtain details of your requests, including "Completed Requests", from the Inter-Library Loans site.

Please let us know as soon as possible if you no longer require an item. The request can then be cancelled, the cost recovered and a replacement voucher issued to you.

Please reply quickly to any mail from us asking for more details, or asking whether you still need an item we have been unable to obtain.

When your request arrives

Photocopies of articles are sent directly to your department (staff and postgraduates) or your term-time postal address (undergraduates).

Books and other requests are held in the Library for collection. You will be notified by email* that the item is available, and you should collect and sign for the item at the Service Desk.

* Remember that notification is sent to your University email address [xxx@hw.ac.uk], and be aware that it may reach you while the request is still on route from Edinburgh to Galashiels!

Some items, such as theses, may only be used in the Library. In such cases you will be informed that the item is available for consultation.

Returning or Renewing loans

The normal loan period for books is 6 weeks. Please note that the return date given refers to receipt of the loan at the Edinburgh Campus Library, which means returning it to the Service Desk in Galashiels by 14.30 the day before, at the latest. If you do not return a loan item, you will be required to pay a replacement charge of �133.50 for items borrowed from the British Library, or the replacement cost in other instances. Loans may sometimes be extended; you can request this by contacting the Inter-Library Loan staff (tel. 0131-451-3575) well before the return date. You may have to supply an additional voucher to renew the loan. A loan may be recalled from you if someone else needs it; you must return it by the date given on the notice sent to you.

N.B. Remember to return all items to the Library Service Desk; never return anything direct to the lending library!

IT Help

If you have an enquiry about equipment or software, please contact Campus ICT Services.

Periodical Photocopy Service

If a article you require is in a periodical held in the Edinburgh Campus Library, you can choose to have the complete issue sent to Galashiels, or you can request a photocopy of the article you need. Give or email the details to the Service Desk staff, and they will arrange for the item to be sent down. Alternatively, make an online request by clicking here. If you request a photocopy, you or your Department will be charged the copying charge of 5p per page when you collect the article.

Photocopying

Three Canon multi-function devices (MFDs) located near the entrance to the Library provide photocopying, printing and scanning options.

User Education

Enquiries from any user, on an individual or group basis, would be most welcome, and should be directed to the Library Manager, Peter Sandison. He can be contacted on 01896-89-2155 or by email (P.E.C.Sandison@hw.ac.uk).

Services

The following services are available in the Library:

Audio-Visual

Binding