Student Appeals

Information for students and staff on the academic appeals processes are contained in the Guidelines on Student Academic Appeal Procedures. Data on appeals processed in specific academic sessions are collated within the Academic Registry and published for information in the Student Services Annual Strategic Planning Reports.

Any enquiries regarding student appeals should be made to:

Mrs Kathy Patterson, Academic Registrar and Deputy Secretary at K.Patterson@hw.ac.uk
or
Mr Stewart Smith, Head of Senate Services at S.Smith@hw.ac.uk

Complaints from Students of the University

Students can access a copy of the Heriot-Watt University Student Complaints Procedure below for information. Students who may wish to make a complaint should download and print a copy of the Student Complaint Form. A downloadable copy of the Student Complaint Monitoring form, to be completed by the student's Head of School or Institute is also available. Data on complaints received in specific academic sessions are collated within the Academic Registry and published for information in the Student Services Annual Strategic Planning Reports

The University also has a Harassment and Bullying Policy. Please click on the link below for further information.

Any enquiries regarding student complaints should be made to Mrs K Patterson, Academic Registrar and Deputy Secretary at K.Patterson@hw.ac.uk.

Complaints from Members of the Public

The University has a General Complaints Procedures for members of the public who wish to raise a complaint or any other issue of concern about the institution. Any and all correspondence from members of the public should be raised only using the procedures set out in this policy.

Any enquiries regarding student complaints should be made to Mrs K Patterson, Academic Registrar and Deputy Secretary at K.Patterson@hw.ac.uk.