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Distance Learning Support - Help, Advice & Contacts
We appreciate that finding information and using Library resources can be complicated when you're studying by distance learning. The Library staff are here to help you. Please get in touch if you need assistance or are having problems finding the information you need for your course.
Help with borrowing
Our Service Desk staff can help you with any questions you
have about borrowing from the Library.
Contact them by email at
ServiceDesk@hw.ac.uk or by phone at +44 (0)131 451 3577
Help with your subject
In person:
Your
Subject Librarian is an expert in
the information resources in your subject area. These librarians
provide information services to a School or group of subjects. They can advise you on the use of electronic and printed
information sources, which you can use to
find useful information for projects, essays, dissertations or
theses. They can advise you of any special arrangements made
with your School to provide you with information services. If
the electronic and printed information sources they recommend do
not give you the information you need for your projects or
dissertations, they can advise you on other options which may be
open to you. They can be
contacted by
e-mail or phone, or in person
if you visit the University.
Library web pages:
Our
web pages
give the most comprehensive information about the
Library and its services. The services which we offer or
subscribe to sometimes change,
so it is worth checking our pages regularly to see
if there is anything new of interest to you.
In particular, if anything changes concerning our
services to distance learning students, these
Distance Learning
Support pages are updated.
For the most recent news about all Library services, see InformS - the Library blog.
Library Guides on your subject:
The Library produces a series of
guides designed to inform
students of the most useful printed and electronic resources in
the subjects taught and researched at Heriot-Watt.
Help with computing & IT
All Distance Learning Students may register with IT. This will give you your official Heriot-Watt e-mail address and your Heriot-Watt ID (username and password) to access email, Vision and Library electronic resources. Registration with IT also gives you access to the on-campus computing facilities if you visit in person.
If you need help with IT problems, your Heriot-Watt ID or login contact IThelp@hw.ac.uk.
Help with VISION
VISION is Heriot Watt's virtual learning environment. If your course or module is delivered using VISION you will access it using your Heriot Watt email login. If you need help with a technical problem with VISION, email IT in the first instance.
Contacts
Library Service Desk: ServiceDesk@hw.ac.uk or phone +44 (0)131 451 3577
Library Enquiry Service: libhelp@hw.ac.uk / phone +44 (0)131 451 3582
Your Subject Librarian: details on our web pages
IT:
IThelp@hw.ac.uk
or phone +44 (0)131 451 4045