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Computing facilities, IT and other equipment
| Computing facilities | Wireless zone |
| Printing | Scanners |
| Photocopiers | CD-ROMs / DVDs |
| Microfiche / microfilm | Video |
Computing facilities
IT provide labs across campus, giving access to networked PCs which provide Microsoft Office, email, course-specific software, the Internet, and printing services. All PCs have CD writers/re-writers.
There is a similar, but separate, network at the University's Scottish Borders Campus.
Both networks are available to all Heriot-Watt users: visitors to a Campus which is not their "home" Campus should obtain a password through the local Service Desk.
Edinburgh Campus Library has 68 PCs located at the west end of Level 4, and 27 PCs in two silent labs on Level 3. These PCs automatically close down 15 minutes before the Library's advertised closing time - a warning bell rings 20 minutes before the Library closes. You should save your work when this bell rings, so that you do not lose your work when they shut down.
Scottish Borders Campus Library has some 60 open-access PCs, mostly on the First Floor, as well as additional workstations in the two Conference Rooms and Assisted Technology Room on the Ground Floor. There is also a small suite of Apple iMacs and a Video-Conference terminal.
Getting help
At the Edinburgh Campus IT Labs are maintained by the University's IT Services. The IT Help Desk is in Linlithgow Hall A and is open for personal callers during semester Monday to Friday 09:00-1700. During vacations, the IT Help Desk may not be staffed continuously. You can also contact the HelpDesk by e-mail: IThelp@hw.ac.uk or by telephone on ext. 4045. More information about IT provision is available from IT Service's web site.
At the Scottish Borders Campus the IT network is maintained by Campus ICT Services, and IT Help is available from the Campus HelpDesk on 01896-66-2645.
Wireless zone
A wireless zone covers the whole of the Riccarton Library. Please note that any laptop using the University's wireless service will have a Heriot-Watt ip address and will therefore be able to access most electronic resources without hindrance. More information is available from IT Service's web site.
A wireless zone covers most of the Scottish Borders Campus, including the Library. Registration for the wireless service is required, and is available in the Library.
Printing
When you print from an IT Lab at the Edinburgh Campus, the print goes to the nearest local printer. There are two colour and two black and white printes on Level 4 and one black and white printer on level 3.
All the printers operate on a self-service basis, i.e. you take your own prints off the machine. If the printers in Riccarton Library need more paper, contact IT Help via telephone; after 17:00 and at the weekend, you can contact the Library Service Desk.
If you need more print quota, you can buy it from the IT Help Desk or from the Service Desk staff in the Library.
More information about printing from the IT Labs is available from from IT Service's web site.
At the Scottish Borders Campus Library three Multi Functional Devices (MFDs) are located near the Service Desk. Users log in to any available MFD using their PIN to print files, to photocopy, or to scan documents. Default settings are monochrome and two-sided, so colour and single-sided options must be selected on the PC before print jobs are sent to the MFDs. All users are provided with an initial amount of MFD quota. When this has been used up, additional MFD quota can be bought from the Library Service Desk.
Scanners
Edinburgh Campus Library: Scanners are available on 8 PCs on Level 4
Scottish Borders Campus Library: Scanning is available through the Library MFDs on the Ground Floor: see Printing above for details.
Photocopiers
Photocopiers are available in both Libraries.
Edinburgh Campus Library: there are 3 photocopiers on Level 2.
Cards may be purchased from copy card dispensers in the Library,
or located near other public photocopiers in the University. You
can use these cards on most public photocopiers in the
University.
Please Note: Departmental staff wishing to charge photocopying to their
departments should obtain cards from their departments.
Scottish Borders Campus Library: there are three Multi Functional Devices (MFDs) on the Ground Floor: see Printing above for details.
Specialised photocopying facilities are offered by the University's Media Services, and by Printing and Reprographics at the Scottish Borders Campus.
CD-ROMs / DVDs
In both Campus Libraries, many books come with accompanying CD-ROMs; these can be borrowed for use at home. Please note that copyright restrictions mean that if you copy any files from a CD-ROM to your own PC, you must delete them before you return the CD-ROM to the Library.
The Scottish Borders Campus Library
has a separate Audio Visual Collection on the Ground Floor, with a
growing number of DVDs. These can be found in the Catalogue under
the keyword "DVD".
Microfiche/microfilm reading & copying
Both Campus Libraries have machines for
reading microfiche and microfilm. Copies can be made using the same
cards used for photocopiers (Edinburgh Campus) or payment can
be made in cash (Scottish Borders Campus).
Video
The Scottish Borders Campus Library
has video, CD and DVD playback facilities in various locations.