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If you have any suggestions, comments or complaints about the Library, we want to hear them. You may make your views known in several ways.
Contact us
Contact the member of Library staff who deals with the area of your concern.Online Feedback form
Comments, suggestions, complaints form
Fill out a form and place it in
the box near the Service Desk or send it to Riccarton or
Scottish Borders Campus Library. If you give your name and
School we'll send you a
reply within three working days.
Satisfaction survey
Complete the Library's Satisfaction Survey. The Survey runs throughout the year, and the results are analysed each summer. The results of previous surveys are available here.
School Library representatives
Contact your Representative, who will
contact the Library directly if necessary.
Staff-Student Committee / HWUSA
Raise the matter with your School's Staff-Student Committee,
or with the officers of the
Heriot-Watt University Students Association.